Glad to help. Matching hides. The way this works is they might have 500 hides of Document Harness in a new shipment, and there might be three to eight shade variances within that particular batch. When an order comes in from a dealer (who should mark it "MATCH HIDES ON ALL" on his purchase order), then order entry notes that as such. For the Austin sofa, they may need close to ten to twelve hides, four or five for the chair and two for the ottoman. So if they're pulling sixteen to eighteen hides for your project, they have to go through the stack and get the sixteen/eighteen that match closely, within a shade or two of one another. Those hides are then bundled with your specific order and carted over to the pattern cutters, who will mark and cut the panels, and tag them with your order number The hide selector at H&M pays particular attention to dye lot variances and its important to get them all in one batch. Once he selects them, they are all rolled together and banded to keep them together as a group. At this point, if you have a mixed order of motion and stationary furniture, it may go to different plants. The main plant is stationary furniture and the motion plant is about five miles down the road. This is why you *might* see a difference in a few days ship from one another, but 99% of the time an order written by a dealer ships complete if all done in the same leather, on the same purchase order for the same customer. I declined an order last week for a customer (silly me!) who wanted to order a Miller Recliner immediately, and then an Austin Sofa and a Austin Chair/Ottoman, but wanted to wait a month for the latter pieces. I told him quite honestly that they're not going to match and not to do it. I told him to get them all in one shot whether its from me or another dealer. I've seen too many 'match hide' issues over the years to do it any other way. H&M makes its own frames so there is no backorder issue there, and I can't see how that dealer can claim with utmost certainty that all the hides will match when there is 60-day gap from the chair/ottoman shipping and the sofa. The H&M production system is not designed to operate that way. Document is a tri-tone hide that does have some variance from batch to batch. If its not too bad, don't worry about it, as no telling how long you would have to wait to re-order. Place the furniture in the room and look at the hide match there, rather then side by side in direct sunlight in the driveway. Your home interior will not be as critical in lighting as out in the driveway. I'd guess you have a 50/50 or better chance with Document Harness for a satisfactory match on two pieces made at a different time. Seven months is just wrong. The Austin series is one of the top sellers at H&M, and I've never had to wait past 10 weeks for a complete Austin set, even with an out-of-stock hide its never gone beyond 16 weeks. When I request Quick Ships in Austin, they are made in 6 weeks or less. I think the fact that the dealer refuses to give you the H&M Acknowledgment number is indicative of where the problem lies with your order. I would be more than happy to give out that information to any customer of mine along with the name of the person to call at H&M, but have never had to do that as I watch over all my H&M open orders like a mother hen over her chicks. Hope it all works out for you. Duane Collie

I need help - I recently purchased 2 HM recliners - it's only been a few months but so far I really like them, though we have had an issue already with the cushions. The cushions we got were not the same ones that the chairs had in the store. But they are replacing them. After months of contemplating purchasing the Journey sofa & bringing home leather samples, all Class 2 (document and cavalier) we finally made the purchase this past Fri. night - bought the Journey Sofa in Cavalier Hunter Green - so excited-put the required 25% down and was told it would be 4 mos till it would be delivered. I was willing to wait that long because this is the sofa and color we really want. Unfortunately, today I got a call from the store and they said the leather I picked can only go on the City Sofa. I can only chose from Document she told me-otherwise if I want the Cavalier it will cost me $$$$$$ - I can't believe I find out after 2 mos of shopping at this store. I feel like it's bait and switch. Does anyone know where I can get the Journey Sofa with the Cavalier Hunter Green without paying out the wazoo!!! This shouldn't be so confusing and misleading. Now i need to stop the transaction and start the whole process over. Up until reading this no one at the store I've been working with ever mentioned this "married" issue of the leater and the sofa's. I'm so disappointed

I am going furniture shopping in North Carolina this weekend. I am flying into Raleigh/Durham airport and I am renting a car. I am shopping for leather furniture. My parents bought Hancock & Moore from Boyles in Hickory and they love it. I am planning on buying Hancock & Moore but was wondering if anyone had any suggestions on other manufacturers that I should consider. I want to stay in the same quality class as the Hancock & Moore. Also does anyone have any information on the Boyles stores. I went to their website and see they have multiple stores (Hickory, Highpoint, Raleigh, etc.) Do all their stores have the same pricing or are some discounted based on where they are located?? Naturally I am trying to minimize the driving time and if I can receive the same pricing in Raleigh as Hickory than I will just stay there. Are there any other stores that have Hancock & Moore that someone would suggest over Boyles?

Now thats the kind of company we want to do business with! Thanks for taking the time to show that there are still furniture companies that do things the way many Americans remember...the right way! And that they actually care about their product and their customer by making a product well in the first place, and standing behind it! I would pay more for a product and company like this any day, than to deal with the frustration and nonsense that is going on in the furniture industry! Way to go Hancock & Moore! Now if only all business in America were still done this way!