SHOP PRODUCTS
Houzz Logo Print
kittonian

Major Restoration Hardware Fail, Need Quality Manufacturer

kittonian
9 years ago

In July my wife and I spent over $20k at Restoration Hardware on new furniture for the house. What I didn't know at the time was the quality of their furniture is absolute garbage, and beyond that virtually every piece they delivered was damaged. We have gone through replacement after replacement (all of which were more damaged than the first), exhausted customer service and had someone direct at corporate trying to handle things (a complete waste of time) and are so fed up we are returning everything and going to purchase from someone else.

The problem is, we can't seem to find anyone that matches two criteria:

1. Makes heirloom quality furniture that will last a lifetime
2. Has the same "industrial style" like Restoration Hardware

We are even willing to look at hiring a custom furniture maker to duplicate (or at least come close in style) to the exact pieces we purchased, but are certainly open to any and all suggestions as to another company that already makes these types of pieces.

Here's a sampling of what we purchased, so you can get an idea of the style:

St James Desk (black)
St James Panel Queen Bed w/out Footboard and two nightstands (distressed white)
Double French Library Shelving - 60" W x 93" H
Lancaster Leather Sofa (Italian Brompton Cocoa) - 96" & 60"
French Upholstered Wing Chair - Black Oak Drifted
Salvaged Wood & Concrete Trestle Rectangular Dining Table 84"
20th Century Iron Vault Coffee Table

Comments (4)