Hopefully the carpet had a texture retention warranty. If so, the inspector will be looking for a loss of twist to the fiber. Or if the carpet looks like it is spiderwebbing(There is a better name for this, but I have brain freeze right now) or if the tips of the fiber are blossoming. There is a normally a reason why your flooring is matting in this short of a period of time..and friezes normally have excellant wearing ability as long as the fiber has a tight twist. Coould be a cheaper polyester frieze without a monster twist. Hope not for your sake, Good Luck

I have never seen a frieze that matted down. The whole point is that your walking on the sides of the yarn vs the tips so 'wear' patterns should be pretty hard. Have you ever had the carpet 'steam cleaned' professionally? Steam tends to reset the yarn and makes the yarn 'blossom' similar to getting a permanent and should help improve the look. If you have a hand steamer you might try a small section and see the result. Echoflooring is telling you the truth. If it doesn't have texture retention listed, matting won't be a 'condition' that is warrantied.

You know, I'm not sure if it has a texture retention warranty. Where would I find that in the pages and pages that were faxed?

This carpet is definitely matted down, though. We had a flooring person here this weekend who was giving us quotes on refinishing our stairs, and he agreed that it did NOT look like one-year old carpet. Of course, he doesn't work for the manufacturer either, so that doesn't do us much good.

We haven't had it cleaned because it's less than a year old.

I have a horrible feeling about this. I'm seriously just sick about it.

One word... Polyester
If I were a betting man, I would lay it all on the fiber being polyester and not nylon.

Not wearing shoes and going barefoot, is really bad. All human feet secrete oils. Those oils will attract soiling and accelerate matting.

What type of vacuum is used?
What type of home shampooer is used?
When was the carpet professionally cleaned?

It IS polyester. I researched the materials issue ahead of time, and knew that I had read that nylon is more durable, but the salespeople convinced me that I would be fine with polyester. They talked about our kids getting sick or something staining the carpet upstairs (it's a light color), and convinced me that the polyester would be better because of its stain resistance.

When I initially called to complain, the sales person I originally dealt with commented on the bare feet issue, too, but honestly, we rarely walk around in our bare feet. We live in a 112-year old home in the Midwest. It's cold. We have on socks 9 times out of 10.

Floorguy -- We have a Sebo vacuum.
Never shampooed or had the carpet professionally cleaned because it's less than a year old! We didn't even move into this house until May 17, 2008. Do people really have their carpets cleaned so frequently???

I feel like I've been completely scammed.

Please do tell what happens!

Yes, I'll be sure to follow up.

Sounds to me, like your beef is with the salesman.

That is Polyester. It is a normal characteristic of Poly carpet. They will wear like iron, but it will ugly out in short order.

Floorguy, I know that polys had a bad rap from the shag carpet days, but the stores selling PET have literally sold hundereds and thouasands of yards without any complaints. I'm not familiar with too many brands using a loose polyester that isn't a tight twist frieze style. Perhaps this was that super loose casual style that some people bought but I hate to give a blanket poly is bad when I know some are performing very well.

We have PET frieze in our bedrooms upstairs for a couple of years and have had absolutely no problems. I too researched and decided that it would be a fine choice for us in low traffic rooms. boxers is right, I don't think all PET carpets can be lumped together. Sorry you're having a hard time with it paucie - I hope everything works out.

"sold hundereds and thouasands of yards without any complaints."

Who are you trying to fool??

Are you serious!

LOL!!!!

Poly carpet, especially PET fiber has the most claims for poor texture retention and poor performance. 99 times out of 100, those claims are denied.

Mohawk bought one of the largest PET carpet mills yrs ago. The store I'm familiar with has 6 stores and stocks 6 to 8 colors. They have never had any issues. I know people in the industry sometimes get to see complaints but there are good PET products out there. There is really so much bad advice on this type of forum but I'll trust your comments.

there are a few good articles on this blog for those that care to do some research:

http://www.carpetguru.com/fiber200.htm

Well, the inspector came for a very brief visit. He took some pictures and then snipped a sample from a "good" area and a "bad" area.

I was told it will take 2 weeks for the analysis and delivery of the report before I hear anything.

I'm not holding my breath.

Well floor guy..you went after boxers pretty hard. I sell about 5 million a year in flooring. We Stock 78 skus of carpet. Polys, nylons, and olefins..I actually love selling polys and am extremely confident in them. They have to be a good poly with a good twist. We get maybe 2 compliants a year on retention and normally, it is some wild usage going on. Now I will say, if I had a choice, I would buy Nylon..but the Shaw cleartouch, Bliss from beiulieu, and the Sorona are not all nylon products. Remember, the latest independat reports show the the new yarn system..from Mohawk..has a better rating than a 6.6 nylon. Anyone who says that polys of this era does not hold up is not in touch with the flooring world. Many old styled stores sit and live in the last century, not willing to embrace and understand today's products. Thus the reason why many flooring stores are off by as much as 40%. Carpet Guru site has been thier for years. The name fits. Boxers, we are a shaw dominate store, but I respect you guys at Mohawk.Mohawk is doing a good job. Beaulieu's in the back seat right now in my mind. I do sell one crappy series of poly that I stock, but at 20.5 ounces there is not a lot to mat down. It is a decent carpet for rentals, fixer uppers etc. The rest of our polys are higher end and I would place any of them right in my family room with no fear. I feel I understand flooring with the best of them. If polys did't work, we wouldn't sell them. Period...End of story. I do not sell cut pile olefins because they do not work. But, Keep making those high twist polys and I'll keep selling to happy clients. See ya and good luck.