Tim Doyle complained that he never received a pop-up greenhouse after ordering it. The company in California that drop ships this item for Educational Science led us to believe that the item was in stock when it was actually back ordered. As soon as we received notice that the item was back ordered and did not drop ship, Tim Doyle was credited back in full and offered a FREE Flowerhouse pop-up greenhouse. We have no record of phone calls or emails from Mr. Tim Doyle. Educational Science has had over three years of documented problems with the MSN server--both in receiving and sending emails and Q-system phone messages delivered via email ( MSN-800-494-2962 Case # 1135555813) and did not receive any BBB or customer complaints via email, fax or mail which resulted in an arbitrary BBB F rating. According to the BBB, any company that does not respond to a customer complaint will receive a F rating. As a matter of fact, our original email edusci@msn stopped working and we had to change our email to educationalscience@msn.com (documented), which further disrupted communication with our customers. MSN is aware of the server issue and has assured us they are working to resolve the issue. Again, the BBB will arbitrarily give a company a F rating if a BBB complaint is not answered. Since responding to the one unanswered complaint our rating with the BBB is now A. Better Business Bureau Start With Trust Serving Greater Houston and South Texas BBB Business Review Reliability Report for Biogentex Laboratories, Inc. Rating: A Ratings Explanation... BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report. Find out more about this business: BBB Accreditation BBB Rating Business Contact & Profile Products & Services Business Management Additional Locations & Phone Numbers Customer Complaint History Government Action(s) Advertising Review BBB Copyright and Reporting Policy BBB Accreditation Back to Top This business is not a BBB Accredited Business. BBB Rating Back to Top Based on BBB files, this business has a BBB Rating of A on a scale from A+ to F. Click here for an explanation of BBB Ratings. Business Contact & Profile Back to Top Business Name: Biogentex Laboratories, Inc. Educational Science Business Address: 610 Clear Creek Avenue, Suite C League City, TX 77573 See the location on a Mapquest Map See the location on a Google Map Original Business Start Date: 12/31/1993 Local Business Start Date: 12/31/1993 Type of Entity: Corporation Incorporated: 1995 in TX Principals: James C. Wiggins, President/CEO Janice Rogers, Administrative Assistant Phone Number: (281) 554-9783 (281) 334-2064 Fax Number: (281) 557-4340 Email Address: jcw_edusci@msn.com BBB Accreditation: This business is not a BBB Accredited Business Type of Business: BIOLOGICAL PRODUCTS Website Address: http://www.educationalscience.com http://www.butterflystores.com http://www.texagenLS.com http://www.ealestra.com Products & Services Back to Top This company specializes in Molecular & Cell Biology Reagents & Kits, Biotech & Life Science Kits & Equipment & Biotech Education Kits & Equipment. Business Management Back to Top Ms. Janice Rogers , Administrative Assistant Mr. James C. Wiggins , President/CEO Additional Locations & Phone Numbers Back to Top 1629 Corniche Street League City , TX 77573 See the location on a Mapquest Map See the location on a Google Map P O Box 747 League City , TX 77574 See the location on a Mapquest Map See the location on a Google Map (281) 554-9783 (760) 203-1100 (800) 832-3596 (281) 557-4340 - Fax Customer Complaint History Back to Top When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. BBB processed a total of 8 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 8 complaint(s) closed in the last 36 months, 5 were closed in the last 12 months. These complaints concerned: 1 regarding Customer Services Issues 1 regarding Customer Services Issues 1 regarding Delivery Issues 1 regarding Delivery Issues 1 regarding Product Issues 1 regarding Product Issues 5 regarding Refund Or Exchange Issues 5 regarding Refund Or Exchange Issues These complaints were closed as: 8 Resolved 4 Assumed Resolved 2 Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB. 2 Resolved Janice Educational Science

Chris, Thanks so much for letting me know that my posts have helped other unsuspecting homeowners to avoid the nightmare we endured. The reason we went through the arbitration was to try to resolve our problems fairly and hopefully impact avalons rating at the bbb so that other future customers would be more cautious. as of today avalons rating at the bbb shows 0 issues closed in the past 12 months. I guess we are considered as having never filed a complaint. This is blatantly deceptive information. How can this lack of honest information help consumers to make an informed decision? shame on Avalon for how they conduct their business and double shame on the BBB for their avoidance of the truth.

Bossyvossy - sorry to hear of your issues. It's a lot of money (remodel or building a new pool) and it's within your right to ask as many questions as you want, you should never feel bad for asking questions. To echo something that you said - we walked away from a builder that had a stellar rep but we didn't get the impression they wanted to build OUR pool. They weren't listening and were pushing their ideas over ours. I'm sure the pool would have been well built but I don't think it would have been our dream pool. Our builder reassured us because he happily provided a list of names and phone numbers of builds, so we got to speak to owners (all were happy - we only spoke to 3 as we thought that was sufficient) and we also know someone in our neighborhood who had a pool built by him a year ago. I used the BBB to thin out the obviously bad companies and then searched forums and online reviews to narrow it down, then chased up references of the builder we were most interested in. The other thing I thought it was worth doing was to ask upfront who the main subs were, especially the gunite/plastering company. A couple of PB's said they had a selection to choose from but wouldn't name them which made me suspicious and walk away from getting bids with those PBs as it sounded like the didn't necessarily use the same crews frequently. Of course, they may have just not wished to divulge that information but the PBs I actually got to quote had no issue whatsoever in telling me who their crews were. I really hope your issues get resolved for you.

Thanks millworkman. I am having my house resided and also replacing all windows, using new construction windows (most double-hung, a few casements). I now have builder's grade vinyl which have water leaks and are warped considerably. This made me think that the wood clad T400s would be a good direction to go for the new windows. But then I started thinking that even though vinyl clad, the wood windows would be more susceptible to moisture damage at some point. Do you have a sense if the T400s or high-end vinyl would better? If vinyl, can you recommend any reputable brands. (I've been looking at Simonton but seeing mixed reviews.) (My house is in eastern PA on a hilltop, so we get a fair amount of wind driven rain).