Bamboo flooring from LL bad odor
rg100
12 years ago
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ritamay91710
12 years agoDirectorcustcare444
12 years agoRelated Discussions
Teragren flooring ODOR
Comments (10)If the odor is very strong from the box, you should return it. I have noticed a particular area of flooring at my work place they installed over a year ago and there is still an odor. Some product just puts off worse VOCs. A definite odor is not something to ignore, it smells for a reason, and it might not go away. A lot of products do smell out of the box and is normal, but if it is very strong and does not dissipate by airing out the room over a week then you have a problem and are possibly being exposed to high levels of formaldehyde....See MoreBad reviews: BuildDirect, LL, Home Depot Where do I Buy Hardwood?
Comments (25)While remodeling, ran out of hardwood flooring. Purchased cheap untreated flooring & tried to match paint to no avail. Called Hosking to get pricing on hardwood I needed. Sales rep gave price quote & explained since I didn't purchase my previous flooring from them, might be slight color variation. I understood as I knew it wasn't from same "paint batch." She told me to check on invoice that hardwood brand, color, size is correct & then respond acknowledging there’s no returns. Got invoice emailed which stated description of my order, “LAUZON (brand) SOLID MAPLE (wood type) TRAVERTINE (color)” & confirmed. Two weeks later I opened box to see different size, wood type, & colored flooring. Enclosed shipping package shows these are not Lauzon. It looked the same as my initial failed attempt. Called Hosking about the MISTAKE but was told that since Lauzon is so EXPENSIVE, they use CHEAPER 3rd party lumber molding company that uses GENERIC hardwood & ATTEMPTS to paint match. I asked “Why wasn’t I told this BEFORE?” Rep responds “I don’t know what I may or may not have said…” I ASKED for Lauzon, PAID for Lauzon, I should be GETTING Lauzon. Why would I agree to pay for GENERIC, SUBSTITUTED product & be charged same price as the authentic? She was unapologetic & connects me to the owner. He doesn’t answer & unsurprisingly doesn’t return my voice message. I was willing to return INACCURATE order & have correct one sent. Now its been a month so had to resort to disputing charge & informing others about this UNSCRUPULOUS company & their blatant BAIT & SWITCH. I had to order again from QUALITY FLOORING 4 LESS, paid same price & got correct item. Would you buy a FAKE Rolex that is the same cost as the real one? If your answer is no, then AVOID ordering from Hosking!!! The pics of the invoice of what I expected, the packing slip of what came, and image of Lauzon Solid Maple Travertine & the "generic":...See Morebamboo flooring--some quesions from a newbie to this product
Comments (26)taw9370: We have also purchased Stepco brand bamboo flooring from FastFloors. I'll start by noting that they screwed up our order a bit; the salesperson incorrectly described the trim accessories available, and the 'end-cap' or 'threshold' trim was overlap style - like you would use for a floating install - rather than the integral tongue-n-groove style we wanted. The reducer on the other hand _was_ integral with the flooring, so either Stepco doesn't describe it very well, or the salesperson just didn't check hard enough. However, we have been very happy with FastFloors' customer service post-screwup. They haven't seemed to dodge our calls and respond to both phone and email queries quickly. They agreed to send out additional reducer (which our installer agrees could be modified to our needs) to replace the end-cap trim (which they told us to just keep because it wasn't worth it to them to pay to ship it back), and it fedexed out the next day. Of course, FedEx somehow managed to lose it and didn't tell anyone till they missed their scheduled delivery date :-(. Our tracking number showed it as 'on time for delivery' on the specified day until it missed then it just showed nothing. Bad FedEx >:-(. However, a quick call to FastFloors, and they're sending us another replacement, no problems at all. Due to the multiple snafus we're pushing the time envelope for getting everything together (contractor supposed to start this week), but we're pretty happy with the FastFlors service so far. As to the Stepco product itself, we're getting the carbonized/carmelized strand woven 'Dimensions' engineered floor for a glue-down install on concrete. This product is a 3-layer engineered floor where the bottom two layers are perpendicularly laid (middle layer 90 degrees from top or bottom layers) horizontal bamboo, and the top wear layer (nice & thick too) is strand woven. We hated every horizontal and vertical bamboo sample we got from any manufacturer because they all lacked the advertized "twice as hard as oak or maple!!!!!!1!one" hardness. Very soft in our stress testing - dropping keys, dropping knives, dropping pieces of brio track, turning upside down and standing on them and using as skates on our tile floors (I weigh too much, not gonna tell exactly), gouging with a nail punch.... etc :-). I wouldn't recommend horizontal or vertical grained bamboo to anyone. I highly recommend the strand woven bamboo however. That stuff is ****ing DENSE and hard as hell. Pretty good water resistance too since it's pretty much all glue - we soaked one sample half in and half out of a bucket of water for about 24 hours and couldn't tell which half was which. WAY harder than the other samples we got (including actual oak and maple samples, which were about on par with the better quality horizontal/vertical bamboo for dentability), and reasonably priced. So long story short, we found that Stepco was introducing this engineered bamboo with a strand woven top, and it sounded ideal since it combined the durability of a strand woven top with the added stability of engineered construction. Plus it was on sale (online things are always on sale one way or the other), and we got free shipping of our 1300 sq ft (saved another ~$600 there). We haven't installed yet (like I mentioned, starting this week though), but I'll be keeping my eye out for the rough edges taw9370 mentioned. We unpacked the first couple layers of one box and they looked good on the top edges (the strand woven layer), though I probably could have gotten a splinter off of one of the bottom edges (the horizontal bamboo layer) if I tried. I'm not worried too much at this point as I wouldn't expect the bottom to be as finely finished as the top bevel anyway, though it always gives me a little heart atack when someone says a product is bad after I already bought it :-). This is actually my first post, though i've been reading for a long time - I just finished a full DIY kitchen remodel including wall/ceiling/cabinet/electrical/counter/appliance removal with lots of reinforcement from the posts on this form. I plan to make a web page with pics of the process and end result when I'm done (ha ha ha ha... seriously. HA HA HA HA - we all know I'll never be completely done) and will try to remember to share. What I learned from the experience: 1) Ikea cabinets rawk! 2) Whoever thought 7' kitchen ceilings were a good idea (early 80's) should be shot. 3) Removing a (non-load-bearing) wall is easy and fun 4) Whoever invented that simple drywall jack: I love you and want to have your babies. Pfennig PS: If anyone in the Austin area is looking for a good installer, I highly reccomend floorguy. We had three contractors come out to quote our install job (I didn't want to screw that one up, and I'd get glue everywhere for sure), and we preferred floorguy over the other two by a large margin. We didn't use him because the price difference between him and the middle-price contractor was a bit over the premium we decided we'd be willing to pay for him, but we'd still highly recommend getting him to come out if you're in the area. We'll let any interested parties know if we'd also recommend the installer we _did_ go with after our install is done :-)....See MoreBad odor in one room - please help!
Comments (5)We had a similar issue in a guest bedroom closet, it was a "don't know for sure but it doesn't smell good" odor, we checked everything possible in the closet, floor, room and basement below. Finally went into attic and checked the vent pipe stack from bathrooms. Couldn't find an actual break but did fiddle around with the connections up there. Odor GONE. Couldn't believe it, but has not come back after 30 days. We had (like you) remodeled 2 bathrooms. I don't know what we really did, just grateful the odor is gone. You could also check up on roof where the vent is and tie something onto rope and drop it down to see if it's blocked. That would have been our next try. It was sooo frustrating, I hope you figure it out....See MoreIlene Perl
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9 years agolast modified: 9 years agoSusan Gallagher
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