Reviews : Brazilian direct - http://www.brazilianhardwood.com/ -
luxman
14 years ago
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geo4
10 years agolast modified: 9 years agogeo4
10 years agolast modified: 9 years agoRelated Discussions
Brazilian teak- Robinson Lumber-Pets and Humidity
Comments (2)Thank you for your review. Brazilian Teak is on the top of my list. We have concrete sub floors, so I need engineered and floating. Any thoughts on this? I also need to educate myself on humidity - I'll have to Google "hygrometer"....See MoreBuildDirect and Vanier: A Review
Comments (23)Wow... where to begin. I honestly signed up with Epinions just to help ANYONE who might consider doing business with this company to avoid making the same mistake I did. I could paste the series of BS emails that went back and forth between the company any myself, but I don't want to ruin anyone's day. I purchased a condo, which closed a month ago and planned on replacing the bedroom floors with some high quality cork. I was interested in the Evora brand, but builddirect is the only distributor for this. I thought it was a good business gesture to send me a free sample and the product was excellent. That's where the "good business" ended. I contacted two different Brents and David in the flooring sales department. Brent sent me the sample I requested and I told him I'd need to the cork right away so my condo would be ready to move into by 7/19/13. He said this specific type was due to arrive in their San Jose, CA warehouse on Thursday, 7/11/13, which is about 50 minutes away from me, so I went ahead and placed the order on 7/10/13 for about 360sq ft of Evora Canvas cork. I arranged with my contractor to pick this up, but builddirect notified me that there was some "mix up" with the shipping/purchase orders, and that it should be ready for pickup the next day (Friday). They contacted me the next day saying they are still sorting out the issue and to plan on picking it up on Tuesday morning instead. Of course, Tuesday morning came and went and they were still "looking into it". I told them this was very urgent and I MUST have this, no later than Tuesday. Tuesday at 5pm they tell me it can be picked up on Wednesday. My contractor made a special trip in traffic to go pick up the order and upon bringing it back, I discovered it was not the correct item... or even close to the correct item. Then I get the run around again, as they had been doing for a week, and told me they'd send a delivery truck to pick up the order and drop of the correct item. Thursday comes and more BS from this company. By this point I had contact James Komenda, the VP of Sales, along with every other manager involved to complain for nth time. They ensured me it would be delivered Friday, 8 days after it "supposedly" arrived in their warehouse. Friday morning builddirect setup an overnight truck service to replace the product, but at the end of the day on Friday, I get one final BS email stating that they don't even have the product I ordered in the warehouse... so basically they BS'd me for 9 days. Apparently, their overnight truck was just going to pickup their mistake at 8am on Saturday morning. I told them to come on Monday, which they finally did to pick up the error. In return they were willing to offer me a full refund, plus $400 for the inconvenience. Since the property has concrete floors, because of them, it is not liveable or rentable. Tenants were lost because of this and I'm not able to move in as well. The $400 token is going toward motel costs while I find a vendor who can expedite some comparable cork flooring. Lots of apologies, lots of hot air, and MORE INCOMPETENCE THAN ANY COMPANY I HAVE EVER DEALT WITH... AVOID AT ALL COSTS....See MoreStone Information and Advice (& Checklists)
Comments (102)Update to the 6 & 10 Rule: It only applies when the 1/3 - 2/3 Rule of Cantilevering applies (1' can cantilever over 2' of cabinets). If your slab is 2 cm, you can have up to a 6" overhang without support. If your slab is 3 cm you can have up to a 10" overhang without support . If you are using a pony wall or cabinets with a depth of less than 2 times the depth of the overhang, then you need to provide support to equal at least 2/3 of the total depth of the countertop. . Thank you Joseph Corlett, LLC for the additional information!...See MoreHurst Hardwoods
Comments (8)I've been dealing with Hurst for about 9 months. I'm trying to buy Santos Mahogany and I've had quite an education. I've shopped all around and I don't think there's any on line retailer that I haven't shopped with. To make a long story short, last summer I ordered 54 boxes of flooring, after I had gotten a sample(Be sure you do this first) box. But when the order didn't come, when it was supposed to , I called Hurst and found out that the supplier had sold the flooring to someone else and all they had left was 23 boxes, so I had to cancel the order. For some reason Santos Mahogany in 5 " widths is extremely hard to find. I've even called different manufacturers direct. Here comes the education. Flooring comes in 3 grades Clear, Select, Choice (rough grade). But nobody really sells Clear Grade, even if you're willing to pay for it. They now have a category called Premium, which is a mixture of Clear and Select. Even if the box is labeled Clear grade, it isn't. Furthermore, if it's advertised as Clear grade, it isn't, and EVERY manufacturer and retailer does it. It's an industry wide practice. The public is being screwed every day, when you buy an exotic floor. At least Lumber Liquidators calls their product Select, they don't call it Clear, and they are the only one I've found that is honest about what they're selling, although they do call it their top grade.Hurst is no better or worse than any of the others, but they are one of the better ones with which to deal....See Moregeo4
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9 years agoBrazilian Direct, Ltd
7 years agoBrazilian Direct, Ltd
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7 years agoKelber
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7 years agoKelber
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7 years agoRE/MAX PLUS
7 years agoLi'l Inspirations, LLC
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6 years agoBrazilian Direct, Ltd
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