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dadoes

The Target Experience

19 years ago

My mother went shopping recently at Target in a nearby town. Mom loaded a shopping cart with a Bunn coffee maker and some other items, totaling $194. Upon attempting to pay by personal check, the check was rejected. The cashier said the reason is listed on the "slip" but nothing useful was on it. Mom questioned further and asked for a manager. Far as I understand, she was put on a courtesy phone and connected to the check verification service. They explained the rejection was for no other reason than that more than a year had passed since the last time Mom wrote a check to Target! The verification service had already picked up another she wrote earlier in the day at a different store, and said there was also some suspicion of identity theft, which is ridiculous, she had a photo ID (driver license). She could have paid by credit card or by check on their joint account (unless that would also been rejected, who knows) but on principle and due to irritation and embarrassment, she told the casher to keep the merchandise, if they don't want to make a $194 sale then she doesn't need it, and left the store.

She called the check service again the next day to question them further, asking what other stores do they handle, where else can she expect to run into rejections. The service said she can send them more identification details for their records to get around the problem of not having much check-writing activity. She asked what kind of identity theft risk is involved in that, they answered that they haven't had any trouble thus far. She said "Well, I'm certainly having trouble with you now!" and ended the call.

All you folks out there in THS-land might keep this incident in mind the next time you consider shopping at Target!

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