I think the deal on CS is basically this. Several manufacturers use just a handful of "Service companies" one such is ADCO. Many manufacturers have deals with the appliance store and if you have need for service you call the store you purchased it from and they haggle with the company for you and then send out a qualified repair person. In almost every case your service is only going to be as good as the person that happens to pick up the phone in your area. So one person that owns XXXXXXx range can call the service company in their area and receive the best service known to man while the next person in a different area with the very same range but different person picking up the phone goes through Dantes 9 circles of hell. Your best bet on service is to purchase the appliance from a company such as COSTCO if you can. With Costco you could take it back after 2 years and they would give you a full refund if it was a lemon. If after several years have passed and you need a simple service then almost best to research on the internet and do it yourself, will be cheaper and more than likely you will do a better job. I have had only 3 experiences with customer service of any kind in the past 20 years that I can think of. All 3 were outstanding service in every way. NONE however were what you can call an "appliance". Appliance service seems to occupy a different space time continuum than any other type of service. I bought a decent Fenwick Fly Rod back in about 1985 while on a trip across country, rod was on sale for 1/2 price and in 85' was around $100 I think so $50 or thereabouts I paid. I fished the heck outa that fly rod for 27 years and it finally broke, I called Fenwick just to see if I could buy the top half of the rod and they said no because each rod is made from a single blank and each blank is a little different so top and bottom have to made together. But he said that rod carries a lifetime guarantee, just take a picture of the bottom half of the rod cut in half and will send you a brand new one to replace it. Did that about 30 minutes later and the very next day I had a brand new rod in the mail. I bought a Vision Grill Kamado smoker/grill last year from Costco. Fantastic grill. The very first time I used it the firebowl cracked. (not at all uncommon for a Kamado) I took a picture, sent it in to the manufacturer and within 5 minutes I had an email response from the VP of the company. They asked for my address I responded and also asked about a Lava Stone from the company that I had purchased and no plate setter brackets were in the box. Within 5 minutes I had an email saying new firebox and a set of lava stone brackets will be on their way today. Within 2 hours I had an email with tracking numbers. Over a year later still using the cracked firebox with a brand new one still in the box it came in waiting. Appears as though it is going to last a really long time with the crack, so I should have a lifetime of fireboxes. Last one was just a couple weeks ago. I bought a Kayak cart called a C-Tug over a year ago. The inner tubes in the tires from the company are horrid for some reason and both went flat, one before I even used it. So I bought two replacement inner tubes with the self sealing goop in them. Was talking to someone else on a Kayak forum and they ordered the C-Tug but with the new tires that do not have tubes at all, they are lighter, wider and would be better for sand, mud etc. So I emailed the company and told them I had problems with the pneumatic tires that both tubes had gone flat etc and I was interested in their new tires and asked if they ever went on sale because I didn't want to spend the $33 each on them at this time. He said I will sell you 2 new ones of their latest version for their cost, $12 each. So I paid $24 for 2 wheels instead of $66+. Now I have 2 sets to use for any terrain I come across. I am really trying to think back even decades and I can't really think of a bad customer service experience I have had, I am sure I must have had one but can't think of one currently. So no matter what appliance you buy, the cost means nothing, you can receive good or crappy service. It just all comes down to whom answers the phone.

I found this thread because I just got off the phone with my wife who informed me that replacement slings for our set of six Telescope chairs will be $780.00! That is a very tough pill to swallow, and like many here we weighed this heavily against just getting a cheaper set from HD, Costco, or any number of stores. Our set is about 10 years old to date (purchased summer of 2010) and the aluminum frames, table, and umbrella have held up extremely well (we do store them inside for winter though). Ultimately, I decided to stick with these and pay the exorbitant price for a few reasons: - The rest of the set is extremely high quality. I feel good each year when I pull it out of storage - heavy duty powder coated aluminum construction that has lasted well and still looks 9/10 after a spring wipe-down. - It does bother me how much importation has changed - pushing us toward a throw-away-away-and-buy-another culture. I do feel like we enjoy additional quality on these American made items (not always the case). - Less and less stuff is American made any more. As an engineer and a maker, I miss the days when we made most of the best stuff here. This set still exemplifies that quality. It's a little thing, but something I rarely get to enjoy these days. - After 10 years, with very little degradation (other than the fabric slings), I know what to expect from this set, and feel confident that they will last another 10 years easily with new fabric. The convenience of going 10-12 years between having to think about this, or take a gamble on something potentially less durable is worth something to me. Surely, I'll be feeling the sting of this bill in about a month (so good thing I'm writing this now!), but I thought I'd share what tipped us to reinvesting in this very expensive set. Pic when new April 2010:

I strongly urge consumers to stay away from Crate and Barrel outlet stores. I spent over $2k on one couch which seemed to be in perfect condition and was a great deal compared to what it would have cost if I had purchased it in store (based on full description provided by store employees on model and fabric). Worst experience as the upgraded, stain resistant fabric along with the stain removing directions provided by the company on this model were so wrong and within a couple months I have nothing but water stains all over my whitish sofa. I followed everything exactly. The company takes no responsibility for selling me a $2K couch that, although came from an outlet with as is, was still $2K based on these features. I wouldn't pay $2K if it didn't have these features which were part of the sell to me. What a waste. The couch is not worth $5 at this point. Save yourself time and headache and know that just because it seems like a good deal and that you can inspect it all you want and do all the research , it means absolutely nothing. Will never shop with C&B - outlet or not - ever again. They owe me at least a professional cleaning but choose to simply say that I signed a waiver for the outlet so who cares if we sold you junk!!!!

https://www.seasidecasual.com/products/seating/index.html?subcat=Adirondack I've seen this used for years at hotels and it holds up well.