Actually, I think the more reports they get, the more likely they'll be to respond. Even if you only report that the "contact us" page is down and that GW pages are slow to load, if they get lots of complaints and one explanation, they might pay more attention to me. Since the GW contact us page is down, you'll need to go to the parent ivillage page and contact them from there.

Thanks gardenerme and Annette. Tonight everything seems back to normal. Maybe I was just being impatient? But it only seemed to happen on GW not on other sites. Oh well, just glad it is working good tonight.

do you happen to still have the paper work that came with it like the directions and the instructions manual that will have all your default info in it and how to reset it. If not look on the bottom for the model and google that you should be able to go to the manufacturer site and find the manuals. Did you set up your router originally with it connected to a desktop computer, in other words which pc did you install the software on? The router is setup on the family PC not my Laptop. Unplugging the router (and modem if one) itself from power and powering down all the computers, then power up the modem if you have cable first then after a while power up the router and once it is fully up then power up the various computers, often makes a big difference. I think we have a modem and a router for Xbox and laptops. are you just using the Vista built in firewall? Yes.I'm using the windows firewall. what are you using is it cable or dsl or what for internet? My son says it's cable/DSL internet. have you done all your windows updates? Yes.Except for three optional ones. I'm confused about resetting the router. That would be on the main computer. Will this help my laptop internet connection?

How do you get yourself into these problems? Because you have a problem and are trying to fix it rather than ignore it or dump your problem on someone else. I find that to be very admirable. The good thing about this is you will be learning a lot in the process of getting things back on track. The down side is it is going to take a little bit of time if we do it here. Your are very lucky because there is a lot of experience her and, super people willing to help. There should be no fear of what to do with what fix-it finds if you decide to go that route. They offer several bits of information as to what found information does, and a suggestion of what you should let fix-it do, to fix your computer. You can undo anything fix-it does, with the click of a button. If you go to do anything that will screw things up, fix-it will tell you. If anything in any of the steps does not agree with what you see on the screen, don't continue and get back to us and let us know what the discrepancy is. There are several reasons why you might not be getting to the desk top you are used to and rather than a bunch of mumbo jumbo and jargon, we'll start with the simplest reason first. From what I gather at this point, you have multiple issues that are not necessarily "Computer Problems". To best help you get on track using a forum like this, I suggest we take one issue at a time. There are several ways to skin a cat so I am going to use what I know will get you to where you want to be. Of course, if you know a faster way that works for you, no problem, as long as we both get to where we want to be. We don't know what you know so if we describe a step that you well know, it is not to insult your intelligence or belittle you, it's just to get you where you need to be in a step by step manner. 1....The folder that YOU created named "desk top", rename it to "My Icons" and do so without the start and end quotes. The folder you created, from what you indicated here, has a space between the words "desk" and "top". That's the one you want to rename. 2....Click on the START button at the bottom left of you computer screen. Look for "My Computer" and click on that. 3....RIGHT click Local Drive (C:) In the left column at the top, you should see "Desktop" with no space between desk and top. Looking down a little further, you should see C: with a plus next to it. Click on that plus. When it expands, look down the list and you should see the renamed directory "My Icons" that you did previously. Click on that and in the right column, everything you moved should be listed there. 4....At the top of this window click on EDIT and when the menu drops down, click on SELECT ALL. Everything in the right column should become highlighted, usually in blue. 5....Take your mouse pointer over to the highlighted column click down on the LEFT mouse button and HOLD IT DOWN. While holding it down, drag everything over to the left column and up to the "DESKTOP", at the top of the left column. You will see the DESKTOP change color when you are on it and at that point, let up on the mouse button. Make sure you are on the DESKTOP name and that it highlights because if you don't, you may move everything into another directory, compounding the issue!!! Everything should now be back the way it was before you moved your desk top. If everything is back to what you are used to, we'll take the next step. My particular next step is going to ask for a list of everything in the task manager under the tab "PROCESSES". Do a "Ctrl" "Alt" "Delete". When the task manager pops up, click on the "Processes" tab. After you enter this tab, hover your pointer over the words "User Name". This will be the name of one of the columns. You have to hover over the actual words. Left click that and you will see everything organize itself. If you could then get us a list as it appears on your screen, we can work on the next steps. I have to go on an errand so it might be some time before I get back to you, I live in a rural area. Someone else here may pick up where I left off, I have no problem with that. The beauty of this particular forum is many knowledgeable people willing to help.