Give it a shot, Reset WINSOCK entries Reset TCP/IP stack Go Start > Run (Start search in Vista) then type in: cmd Click OK (in Vista, while holding CTRL, and SHIFT, press Enter). At the Command Prompt, type in: netsh winsock reset catalog On the keyboard press Enter. Do that again and type in: netsh int ip reset reset.log Press Enter. Restart the computer. Note: Resetting the Winsock using netsh winsock reset catalog command in SP2 removes all the third-party LSPs and restores Winsock to factory default setting. Existing programs that uses their own LSPs need to be reinstalled again. Example: Google Desktop Search. ---------- Go Start > Run (Start search in Vista) and type in: cmd Click OK (in Vista, while holding CTRL, and SHIFT, press Enter). In the Command Prompt window type in following commands, and press Enter after each one: ipconfig /flushdns ipconfig /registerdns ipconfig /release ipconfig /renew Note the space before the forward slash / Restart the computer.

Thanks so very much, all of you! I think I finally got into the "ballpark". Movie Maker was not in my programs, probably got bounced out in one of my infamous "crashs". BUT I did find it at MS and got it downloaded & installed, almost 3 hours. I'm on dial up! Ive got an icon on my machine now, so the next step, I think, will be to go into the programs Instruct &Help sections and start from there. You have all referred to Paint for various chores, this I have but have never used it. I've got a lot of learning to do before I tackle this project. Thanks again all, I really do appreciate your time and expertise! Pat

Hi All, foodonastump asked: "Which has me wondering just how much is to be saved by skirting around delivery restrictions and waiting for weeks to have something shipped clear across the country by an F-rated shipper. My reply: $500-800 was the difference. Not small change for us. I did give the local B&M's a chance, but they couldnt come close. Plessers had already purchased a bunch of these fridges, so I assume that enabled them to offer the lower price, as they had negotiated a bulk purchase. foodonastump asked: "Also wonder what happens if it's delivered with a ding in he door?" My reply: I wondered this too. That's why I called my credit card company and had my questions answered by a supervisor. I also read here and on the Plessers email to NOT sign the delivery receipt if there was damage of any kind to the appliance or our house without noting this damage on the bill of lading (delivery receipt). If you dont want to accept the merchandise due to damage, you note the damage and write refused (get a copy!). The shipper then takes the merchandise away and you are not held financially responsible. If you have any trouble with a damaged delivery, contact your credit card company and speak with a supervisor (preferrably before the delivery people leave). sjhockeyfan, I hear you on the lack of communication. We wouldn't do this again if we had a tight, must-deliver-by-date. Or if we didnt have a working fridge. weissman, canceling the order would have been the worst thing for us to do, as Plessers has a financial penalty for canceling once the merchandise ships. I imagine most B&M retailers do. Everyone, thanks for the replies! I've been slow to respond as my carpal tunnel is acting up from having to move a whole bunch of stuff around to make room for the new fridge that was delivered yesterday, yeah! However, there is good & bad news from this experience. I'll start with the good news: the KA KFCS22EVWH was delivered on day 16 (12/18/13) at 11:30 am by 2 very nice guys from A&M Home delivery. They showed up within the 11-3 scheduled window and called 10 minutes ahead to let us know they were on their way. They were polite, detail oriented and knew what they were doing. They listened well. The fridge was in pristine condition, powered on, and other than a slight bulge at the back top, which looked like it was caused by how it was assembled at the factory, was in great shape. I couldn't ask for better delivery people! The not so great part was getting a phone call the night before at 8:30pm from A&M letting me know they would be at the house the next day from 11-3. When I said this was too soon for us to get the old fridge, and other stuff moved, the only other option given was an after Christmas date. So I took yesterday's date only because I had a flexible schedule that I could re-arrange. The gal who called (Daniella) was very polite and apologized for the last minute phone call. She explained that their system (including the phones) had gone down and they were doing the best that they could under the circumstances. So, my grade for A&M Home Delivery is an "A" for the delivery guys and Daniella's communication to me on the phone, but an "F" for their technology and communication procedures. Total grade: C My Recommendation: Only order from retailers that use A&M if you have the ability to deal with a last minute delivery date, dont need your item within a guaranteed time frame, and you're saving an amount of money that makes it worth it for you. They may eventually get a robust, reliable, tracking system that will enable them to give a consistantly appropriate heads-up, but from other reviews, and my experience, my opinion is that they cant or wont currently provide this level of service. However, they were polite, well-spoken people, and that means a lot to me. My grade thus far for Plessers is an "A". They responded to my request for help with A&M. Their system provided me with a status email letting me know the fridge was in the hands of A&M, and they had THE best price, (assuming the rebates are honored). BTW, I gave 2 local retailers a shot and they couldn't touch the price offered by Plessers. We will definitely order other, non-rush appliances from them, if they have a better price than our local dealers. Now, onto the bad news. I'd like to read the riot act to the people at Kitchenaid who are responsible for either the incorrect spec sheet, or the incorrectly built fridge. The fridge frame, sans doors/drawer is currently sitting in the entryway of the kitchen, (with just enough room for us to squeeze by) because it's too tall to slide under the cabinet that overhangs the space. I measured VERY carefully. Our cabinet is only 18 deep, so it will only cover the frame midway (hinges sit in front). The spec sheet says the frame (without the hinges) is 70 7/8" tall. This would have worked with our cabinet. Spec sheet calls for 1/2", but since the cabinet isn't covering the entire top and there's plenty of room around the rest of the fridge for heat dissipation, I figured this would be adequate. Buuuuuuuuuuut, our fridge measures 71 1/8" tall. I've adjusted the leveling feet. It wont sit any lower. So until we pay a cabinet guy ($$) to take down the cabinet and cut it down, we cant get the fridge into it's space. So warning to all who consider a new fridge, the mfg. spec sheet dimensions may not be adhered to by the factory! You may end up with a bigger fridge than what the spec sheet states. Thankfully we decided we would leave our old fridge in the kitchen, for a month or two, so we could make sure the KA doesn't have any issues. I will post photos and further review of new fridge once we get it up and running. Thanks for all the positive wishes everyone. I love Gardenweb! ~Savvy

I am a merchant who accepts credit cards. On this end it's pretty cut and dry. I get a notice of a chargeback and I must produce my copy of the credit card receipt with their signature on it. It must be either imprinted or through a terminal. With online sales I must produce the hard copy of the order. I have 5 business days to either send or fax my copy proving the charge, or the money is automatically deducted from my bank. Plus a $25 fee. I get chargebacks because I'm an artist who does art and craft fairs throughout the northeast and there are times people in say, New Jersey see a charge from a company they never heard of in Vermont. "I've never been to Vermont!" So they challenge. I produce the receipt and a note they made a purchase at such and such craft fair, and it's done. Go to your credit Union in person and talk to someone who can actually help you. Have someone with some authority help you. You're finding out phone tag doesn't work. Go up the chain of command at the CU to get things done. You have 24 months from the date of the alleged charge to challenge it. The merchant has 5 business days to answer.