No offense taken. I never recommend realtime applications other than a single AV. Without this limitation a user could inundate there system with applications running in the background which would demand resources and possibly conflict with one another. For all the postive service they could provide the potential negativity is there too. A user has to accept some responsibility for awareness, and protection such as frequent scheduled scans. Just two schools of thought. DA

Hi Katlin It's time you move to a Malware removal forum. Running automated tools like that and hoping something sticks is not the best approach. You need to visit Landzdown forum. Post the required log files and then a determination of the infection is diagnosed, then the right tools will be used. I'm starting to get worried TDSS Killer is no toy, TDSS Killer is a rootkit scanner. Rootkit scanners have to be used with caution as they generate false positives. From your post: Threats detected Locked file Service: swenum medium risk I clicked on Delete . To sum things up: A locked file or service does not necessarily mean a threat. "Object is locked skipped" or "Access Denied" notations in an anti-virus/anti-malware scan are not uncommon. Some files and services are locked by the operating system or running programs during use for protection, so scanners cannot access them. When the scanner finds such an object, it makes a note and then just skips to the next one. That explains why it may show as "skipped", "locked" or "Access Denied" in certain anti-virus or anti-malware log scan reports. These types of detections are normal and not usually malware related so there is seldom a need for concern. File path: C:\WINDOWS\system32\DRIVERS\swenum.sys The file swenum is a trustworthy file from Microsoft. The swenum.sys process is part of Microsoft Windows and should not be deleted or prevented from loading each time Windows loads. Doing so could cause errors or Windows to stop working. Because the swenum.sys file is a Windows Operating System file it is not recommend you download this file from any website. If this file is missing, it is likely other Windows related files are also missing, we suggest re-installing Windows to make sure your issue is correctly resolved. swenum.sys Plug and Play Software Device Enumerator Microsoft Corporation The file swenum.sys by Microsoft runs as a Windows kernel mode device driver named Software Bus DriverâÂÂ. The other thing that can happen in Malware is that a System file like swenum can get infected, but you just can't go an delete a Microsoft file that's part of the operating system, at that point the file has to be cleaned or replaced. Before any other issues occur, please get to a forum, save any log reports that these scanners may have created. I'm hoping that it was not a Microsoft file, but from my experience it doesn't look good. Worried, Joe

I think they took a day or so to reply to my query, too...but I have to remind myself that our internet traffic is sometimes much different from theirs. But...they always answer. In today's cyber world...that's a plus. And...as you discovered...they don't just shoot out a few directions and leave you hanging. They hold your hand if you need them. I was very impressed with their attitude. They have a support site, too, Judy. It should be linked at the Malwarebyte site I posted above. I haven't spent much time there but on one or two occasions I found an answer to a curious interaction between Win 7.1 and Malwarebytes. Anne

Glad that it finally got its act together, Shax. Sometimes there's no apparent reason for why an app or program suddenly hiccups. I have found...over the years...that holidays are busy internet times often overloading the airways...that slow down certain processes...testing our patience. Perhaps that's what caused your update problem. If it repeats...run Chameleon. And/or take a look at your Event log to see if you can get a clue there as to what's causing the problem.