Dell printer: 'Right cartridge incorrect' message

18 years ago

Have done some googling on this subject, seems like a common theme going with Dell printers. Our Dell printer has a Dell color cartridge that is 3/4 full, worked great on Sunday , now we are getting the "right cartridge incorrect" message.

Have taken it out and stuck it back in numerous times, to no avail...same message. Googling results : some say a whole new cartridge,(despite it still being 3/4 full) some say BOTH black and white need to be replaced, some say ditch the Dell and go for another brand. I hate to spend the big bucks on new cartridges if that won't do it. Almost cheaper to buy a new printer than black AND colored cartridges. Anyone on here had any similar experiences with the Dell printer? (Dell AI0 962)..any suggestions?

Thanks for any comments, suggestions or feedback !

Sort by:Oldest

Comments (6)

zep516
18 years ago
From what I saw that printer has a poor history. And the error appears to indicate a color cartridge problem. some folks have replaced the color cartridge and resolved the error, for others it has not resolved the error, so I could not recommend buying a cartridge and saying that would take care of it based on my search results, I can say this when purchasing a printer I stay with companies in the printer business like, HP, Cannon, brother, because of the amount of printing I do per day I had to get away from cartridge type because of the expense, and have moved to a Brother Printer - Laser jet\drum type.
craftyc
Original Author
18 years ago
Zep516: thanks for the reply..maybe I'd better go see what is leftover from the shopping throngs of Black Friday and check out some new printers. That Brother printer sounds like an option...I see that our tech specialist at school has gotten a couple of them for somewhere..will have to see what he thinks about them too.
I know that the Dell has never printed as well as my HP at school. the Dell printer was with a "package deal" when we bought the Dell computer....not such a good deal I guess.!!
Related Discussions
printer Ink Cartridges
Q
Comments (19)
Credit to everyone who is trying to recycle their ink cartridges, but I still have concerns about these printers and their consumables. Ink jet printers are just plain hard on the budget and the environment, and the cartridges can't be refilled indefinitely, many only once and very few more than two or three times. Many applications don't really need an ink jet, I see lots of these printers being used in places where a laser or dot matrix would be much better suited to the job. Often people buy them because the initial printer cost is very low, frequently because it's heavily subsided by the expensive cartridges, sometimes the printer is sold for less than a full set of cartridges. However, when you consider the price of ink and special paper, it's multiple times cheaper to take your digital photographs or images to a shop and have them use their state of the art printer worth thousands to print them for you. No need to clutter up your house with another printer, no need to change cartridges or anything. Best of all it's not more work, you can either go out to the store to buy cartridges or you can go to the store to have your pictures printed. The only major difference is price and quality, both of which are better. Some places do it mail order or over the internet now, so you could have your prints sent to you. Of course some people do need a colour printer at home or in their office, there are genuine needs, but then it's fair to point out that the price of colour laser printers has dropped a lot now, and they're much better suited to high volume applications, but also don't dry up if not used for a while. They also work out much cheaper in the long term. Anyone who can justify their need for a high quality colour printer, for example a high volume of prints being made, can probably justify the initial expense of a colour laser as it will save them so much money in the long term.
...See More
Dell Printer V515w
Q
Comments (6)
my jaw just dropped because uninstalling and reinstalling the printer is infinitely easier than deleting a spooled print job :-) go into your Printers and Faxes or Printers and Devices folder, right click the printer and choose delete (XP) or Remove Device (7 and 8). Unplug the USB cable and restart Windows. Plug the printer back into the computer and follow the installation wizard. If prompted to pop in the driver installation disk, do so.
...See More
Dell printer problem
Q
Comments (1)
Even the correct cartridges are giving the error message "unsupported" cartridge". I had to move away from cartridge type printers. As far as a solution I don't have one for you. You could Google---> using an "unsupported" cartridge dell
...See More
Where do you purchase your printer ink cartridges?
Q
Comments (26)
Glenda, go to www.staples.com - they have a 20% off coupon in the weekly ad (good for the purchase of one item). If you take in your old cartridge this week, you can get a $6 rebate credit. I usually either buy at Staples, or through www.hp.com (if HP sends me an e-mail about a sale, with free shipping). Yes, the cartridges are expensive, but I only use HP brands. I tried an off-brand one time, and it was worthless.
...See More
owbist
18 years ago
Epson had a similar lemon printer back a while. The C82 printer would use the first cartridge, an owner would buy the new ink only to find the printer refused to accept it. I was one of many who bought that disaster.

I have a Lexmark that has been troublesome too but I have been able to overcome that even if is is annoying every so often to have to 'fix' the thing.

My HP 7760 has been a wonderful buy. Two years now and still as good as ever.
craftyc
Original Author
18 years ago
well..took a $25 gamble on a new ink cartridge and guess that did it for this time. Wonder how long this one will be good for before it gives me the same message. Some think that there is something embedded in the cartridges to make them "no good" after so long , regardless of the real amount of ink in them....hmmmmmmmmm!!! that one had been in there a long time but hadn't really been used that much. Still going to do some research on a Brother..
thanks for the input!
PKponder TX Z7B
18 years ago
Lexmark makes the Dell printers.
fruitjarfla
18 years ago
You might want to give some of the cheaper inks a try --- Carrot Ink, Printpal, etc. These are far cheaper than the brand inks and seem to work well for day-to-day printing. My last PrintPal inks cost from $4.95 to $6.50. Larger cartridges with several colored inks are higher.

Dell printer: 'Right cartridge incorrect' message

Comments (6)

zep516

craftyc
Original Author

Related Discussions

owbist

craftyc
Original Author

PKponder TX Z7B

fruitjarfla

COMPANY

BUSINESS SERVICES

GET HELP

CONNECT WITH US

Dell printer: 'Right cartridge incorrect' message

Comments (6)

zep516

craftycOriginal Author

Related Discussions

owbist

craftycOriginal Author

PKponder TX Z7B

fruitjarfla

COMPANY

BUSINESS SERVICES

GET HELP

CONNECT WITH US

craftyc
Original Author

craftyc
Original Author