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hp printer rejecting new hp cartridge

dahlia6
17 years ago

I have a HP deskjet 6540 printer. I bought new color cartridges and new black cartridge, both HP. I get an error message: Problem with right print cartridge; tape has not been removed etc. Light blinks on printer too. I have removed the tape. HP support is a joke and so I'm turning to members here as many have been a great help to me in the past. I put the nearly empty cartridge(BLACK) back in printer and light does not flash and it will print but error message then:Printing in back up mode as there is only color cartridge installed. But both cartridges are installed. Help!

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