I, too, am a former Verizon, and now Frontier, customer, but I recently upgraded to fiber optic. When I used to have Verizon DSL, the main problem was that the connection would sometimes slow down, or, all of a sudden, I couldn't connect to anything at all. This could happen once every 2 months, or 10 times a day. Re-booting your DSL router, as zep516 suggests, would generally clear the problem. This doesn't mean DSL is bad, it just means that some people have problems with it. In any case, I've found that having Frontier as a provider is an improvement over Verizon. The Frontier tech support folks are friendlier and willing to spend more time with you, so don't hesitate to contact them if this problem persists. For example, it's possible that there are some simple changes to the router settings that would help, and maybe they could assist you with that.

Sue, sorry, I forgot details... New computer XP two hard drives lot's of every thing needed...Internet Explorer SP2 > On Cable...every thing else working. I don't have a different browser, don't want to change if I can help it. Been on Photobucket since they opened never had a problem like this. Another strange thing....if I post a picture from my photobucket, it shows, the URLs from Photobucket are working, just can't open the web site. Joy

Ravencajun/genes: I cleaned up a few problems with TrendMicro but am not sure if that software works right. After cleaning some spyware, it went back to "Step 1: preparing" status/mode which I thought would be followed by yet another system scan in order to show that there was nothing on the PC then. But... it stayed "preparing" until I got tired of that and X'ed out the IE Window. It never went to Step 2 (scanning) or 3 (removing infections). Question #1: Did it do that to you too after it cleaned up infections? I also installed SpywareBlaster but was "left hanging". Maybe it is that I am not familiar with the program yet. Once it installed, I expected that it would scan my system but it just finished installing and that was that. Question #2: does install not scan your PC automatically? Then I looked for a way to force to scan my PC but did not find a way. All I managed to do was pick up some updates. My IE, restricted Sites and Mozilla Firefox Protection settings are set to 'Protection Enabled' with a status of 0 items have protection disabled. I am guessing that if it comes across some spyware because it is activated or downloaded or whatever, it will stop it; but if there was something already on the PC it will not tell me about it. Question #3: Is that right? Question #4: what do I do about IE7's crashes now? Do I need to delete it & reinstall it after those spyware infections were removed by TrendMicro? TIA, Luis

OK, here's that log. Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 4:55:30 PM, on 8/29/2009 Platform: Windows Vista SP1 (WinNT 6.00.1905) MSIE: Internet Explorer v7.00 (7.00.6001.18294) Boot mode: Normal Running processes: C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Windows\system32\taskeng.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Program Files\HP\QuickPlay\QPService.exe C:\Program Files\Windows Defender\MSASCui.exe C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe C:\Program Files\AVG\AVG8\avgtray.exe C:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe C:\Program Files\Windows Sidebar\sidebar.exe C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe C:\Program Files\Synaptics\SynTP\SynTPHelper.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe C:\Program Files\Internet Explorer\IEUser.exe C:\Program Files\Internet Explorer\iexplore.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = O1 - Hosts: ::1 localhost O2 - BHO: &Yahoo! Toolbar Helper - (02478D38-C3F9-4efb-9B51-7695ECA05670) - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O2 - BHO: Adobe PDF Reader Link Helper - (06849E9F-C8D7-4D59-B87D-784B7D6BE0B3) - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - (3CA2F312-6F6E-4B53-A66E-4E65E497C8C0) - C:\Program Files\AVG\AVG8\avgssie.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - (DBC80044-A445-435b-BC74-9C25C1C588A9) - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: HP Smart BHO Class - (FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856) - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll O3 - Toolbar: Yahoo! Toolbar - (EF99BD32-C1FB-11D2-892F-0090271D4F88) - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe" O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe O4 - HKLM\..\Run: [WAWifiMessage] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE') O9 - Extra button: Send to OneNote - (2670000A-7350-4f3c-8081-5663EE0C6C49) - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll O9 - Extra 'Tools' menuitem: S&end to OneNote - (2670000A-7350-4f3c-8081-5663EE0C6C49) - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll O9 - Extra button: HP Smart Select - (58ECB495-38F0-49cb-A538-10282ABF65E7) - (no file) O9 - Extra button: Research - (92780B25-18CC-41C8-B9BE-3C9C571A8263) - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL O9 - Extra button: HP Smart Select - (DDE87865-83C5-48c4-8357-2F5B1AA84522) - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll O13 - Gopher Prefix: O16 - DPF: (7530BFB8-7293-4D34-9923-61A11451AFC5) (OnlineScanner Control) - http://download.eset.com/special/eos/OnlineScanner.cab O18 - Protocol: linkscanner - (F274614C-63F8-47D5-A4D1-FBDDE494F8D1) - C:\Program Files\AVG\AVG8\avgpp.dll O20 - AppInit_DLLs: avgrsstx.dll O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\HP Games\My HP Game Console\GameConsoleService.exe O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe O23 - Service: QuickPlay Background Capture Service (QBCS) (QPCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe O23 - Service: QuickPlay Task Scheduler (QTS) (QPSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe -- End of file - 6727 bytes I get a warning on HJT that the publisher is unknown. Also, the version I have requires me to run it as administrator as I have Vista.