I moved to the house two years ago and it's been the same since. The door works fine (until now, but this seems to be an unrelated problem). The spring is there but it seems loose or disconnected. You're right, maybe it's time to call a repairman. Just look in the yellow pages?

Not really sure Lynn. I don't use the program but I did install it from my first link I provided you. I was able to run it and got an 89% all abode products have issues ha ha.. What i usually do in that situation if it's only 1 program having an issue is as we did uninstall it, delete the programs files folder if it's there after uninstalling. I mean you could try it again, this time reboot before installing again. Or you could see if the program opens in Safe Mode just for fun.

An idle thought here, did you by chance recently do a maintenace which included running a registry cleaner utility? I recently tested one on my Vista system and following its use I received the same Windows response, albeit on a different action. I was required to do a System Restore to alleviate my concern. As a side note, I am slightly concerned to your comment of "I have lots of pictures in MY PICTURES". As one who has had a couple of negative experiences in data loss; personal pictures and at-work text (God bless off-site storage), I hope you have all that is precious to you stored on an alternative storage source. We as users are only one virus or one HD crash away from total loss of on-board data. DA

Thanks owbist the microsoft fixit took care of the problem. This "dummy" appreciates all the people who contribute to this forum. upnflyin