I have the single oven in black. It was installed in October. So far it works great. Used the perfect turkey button at Thanksgiving. I haven't had any problems and have run it through the clean cycle twice. I like the clean lines and the bright lights in the oven. Love the ball bearing shelves. My learning curve was to remember to open the door. On my old oven you basically let the door drop. This one stays where ever you leave it. My previous house had convection. This one does seem to work better. But it was a long time ago, and I don't think that one had convection roast. Also with the element in the fan (in back) it may not be as deep as the oven you have now. The only con I see is the chimes could be louder. Hard to hear the oven when I'm in the den. But it does have a pleasing chime.

This is a follow-up to all the problems with my Electrolux ICON Pro double ovens-(E30EW85GPS5). Yesterday Electrolux approved us for replacement of our ovens and the new ones should be here and installed in about 2 weeks. Based on all the research I have done I truly do believe my problems were unique and that my units were lemons and that over all the Electrolux Icon Pro is a good oven�time will tell once the new ones are here and I can start using them. Furthermore, Lowe's (where I purchased the ovens from) said once the new ovens are here to call their extended warranty department and they can assign a new end date to my extended protection plan based on the install date of the new replacement ovens. So a few lessons learned from this experience: Deal directly with the appliance manufacturer on new appliances not the store's warrant service. Even if they say as a consumer convenience they will handle both the manufacturers and extended warrant issue. Keep great records of everything and if you can photo copy the service mans paperwork for the repair order. Conference call all involved parties together so you can all hear the same thing at the same time. There were some huge communication disconnects between the repair companies, Lowe's and Electrolux regarding paperwork and repair /problem and diagnostic history. If the first resolution offered is not acceptable say so and stand firm. Initially Electrolux offered me a 3 month manufacturers warrant extension and not replacement of my defective ovens. I said no that was useless, especially since I purchased the extended protection plan. Do not consider buying these ovens without also getting an extended service plan, but I would say that on any oven today. In shopping for the appliances in our new kitchen we found that most of the high end appliances (Wolf, Viking, Dacor, Electrolux Icon...) were all priced the same store to store with prices set by the manufactures. We found the saving to occur in combined cost of delivery, installation and especially the cost of the extended service plans. In this we found Sears/ Home Goods to have the most expensive extended service plans on appliances and for Lowe's to have some of the least expensive service plan, especially since they have a reduced price for multiple appliance bundles on the service agreement. With regards to the cracked cooktop grate (cracked after first time using high heat) on my Electrolux Icon Pro slide in cook top; Electrolux is sending me part of the replacement cost of the grate-- $75 of the $155 I paid for the new grate. They said I never contacted them when it broke, correct I contacted Lowe's since that is what the store said to do for all needs on my new appliances. To be continued once the replacement ovens are installed...

Ya know, they were lucky, as I recall, you gotta have a funny like key thingie to remove the oven from the cabinet as I recalls, and I haven't the foggiest notion where mine is (removal Key). I best finds that succer, practice how to use it, and then put it where I know where it is! If the oven was off, when this happened, it should be reported to the proper safety committee, if it was off, "Your call", myself I might wait to see what Electrolux has to say, but if it turned itself on, then that's pretty serious! I had a cooktop, (Not Electrolux & not induction) that turned itself full on one nite and scared the *&%#@% (well you know), out of me! The company that made it went belly up, or I would have reported it. Gary

A similar situation with no oven Thanksgiving through Christmas with brand new range and oven. This was after 7 months of tinkering and (non)fixing. It was a different brand and eventually they bought them back as they never could get them to work. It was one of the most frustrating things. My sympathies are with you.