Cannot get Java JRE to download

16 years ago

I have spent hours trying to get this done but with no success.

I have Vista 64bit, use FF os.

When I click on my Photobucket account, bulk upload and try to use it I get a message that says"ADDITIONAL PLUGINS ARE NEEDED TO DISPLAY ALL THE MEDIA ON THIS PAGE. That takes me to a page that says PLUGIN FINDER SERVICE and a selection that says "plugins available "JAVA RUNTIME ENVIROMENT", [thats the only choice] I click on that to install and I get a notice that says "NO PLUGINS WERE INSTALLED, JAVA RUNTIME FAILED TO INSTALL." "MANUAL INSTALL."

So I click on MANUAL INSTALL, and it shows a download box "opening xpiinstall.exe." and the only place to click on is SAVE FILE, it does not give an option of save or run, or where to save the file to..

I click on Save file and it shows IT IS downloading, and the download icon pops up from the tray bar on the bottom that says DOWNLOAD COMPLETE, ALL FILES HAVE FINISHED DOWNLOADING. Then it disappeares.

But noting has changed, photobucket bulk uploader still says the same thing.

I go to the JAVA download site and have tried every combination I could find to download JAVA but it shows that JAVA is NOT installed.

I have uninstalled all Java that I could find that says Java on the uninstall list.

I tried to install "Windows Install Clean up Tool" to maybe clear out some of the failed install attempts but I could not find the version for Vista.

any help will be appreciated

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Comments (23)

ravencajun Zone 8b TX
16 years ago
go to control panel and then go to the java icon there looks like a coffee cup, click on the update button, follow the prompts, you probably have your pc set up to send downloads to a specific location, you need to know where that location is or you need to change that option to ask you each time so that you can select where you want each download to go to, that is how I set mine up so that I can control where they are saved to. I would think it might send them to your My Downloads folder or to your desktop.

Once the download is completed if you can not find it you can do a search on the pc for the file name.
lotodig
Original Author
16 years ago
RC, I tried that already, I cannot find anywhere the Java cup, I know what it looks like, it's just not there, and I looked before I did all the uninstalls. It was one of the things I tried from the list of things on the Java website help sections. I have found the Java update but I get the same results.

I have tried to change the location where the download files are sent. but the file still is not in the location I designated.
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then do a search on the pc for the name of the file, it will find the file and tell you where it is, when you find it double click it to do the install.
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JavaSetup6u16.exe
cg
lotodig
Original Author
16 years ago
Looked on desktop and everywhere else, search just won't bring up any exe. although there is some java stuff that does comes up but nothing that will connect and finish a download and update.

I did finally get an error message,- ERROR 1723, something about DLL. I'll have to investigate further, had company this weekend and had to wait on this little problem.
zep516
16 years ago
That's a windows installer error. Lets clean out all Java files first. Try running the javaRA program below then reinstall java see if error persists. After that we can address the windows installer error there is a clean up utility for that.

Here is a link that might be useful: JavaRA
zep516
16 years ago
Also run this program below:

Try Dial-a-fix.

Save it to the desktop then extract it to it's own folder.
Â Open the folder and run Dial-a-fix.exe
Â 2 windows will open. Close the one in the background labeled Restrictive Policies
Â Check the box in section 1, Empty temp folders.
Â Check the box in section 2, Fix Windows Installer.
Â Check the box in section 3, Fix Windows Update.
Â Check the box in section 4, labeled SSL/HTTPS/Cryptography. The 4 boxes under it should be pre-checked
Â Check all boxes in section 5, labeled Registration Center.
Â Click Go
Â OK any error messages if received, but write them down and post them here.
Â Restart the computer when done.

Here is a link that might be useful: Dial a fix
zep516
16 years ago
Dial a fix link this one works.

Here is a link that might be useful: Dial-a-fix-Download
zep516
16 years ago
See link for Java download only install Java un-check any toolbars or additional software that wants to be included.

Here is a link that might be useful: Java download
lotodig
Original Author
16 years ago
zep516, tried to download the javaRA and it did basically the same thing as trying to download the JavaJRE, that is it shows a box for download but only gives a choice of 'save file'-does not give a choice of run or save. Then when I click on 'save file' and it looks like it's downloading for a second or two then a window pops up from the tray that says that download was complete. When I do a search from the start menu the only JavaRA I can find does not have an .exe, only has .zip file,[whatever that is].

Same thing with the Dial-a-fix-download, only has a .zip file, no .exe. It will not download.
zep516
16 years ago
Right click the zip file. Then extract it to the desktop. Try it.
zep516
16 years ago
Also click start, then documents, see if a download folder might be there.
lotodig
Original Author
16 years ago
Already checked the document folder, nothing there but the Java .zip files described above.

I sent the dial-a-fix zip file to desktop but it will not open. When I right click on it, the top word is READ, where usually it says OPEN. It also says, in the list under READ,: Scan with AVG....then next on the list is:
Open with..........Adobe Reader 9.0

But when I try to open with Adobe Reader I get another error message that says "Adobe Reader cannot open .....because it is either not a supported file type or because the file has been damaged..."
DA_Mccoy
16 years ago
Did you by chance upgrade your FF to v3.53? Knowingly or automatically? If so, did this coincide with the onset of you concerns?

DA
lotodig
Original Author
16 years ago
damcoy, yes I just checked and I do have version 3.5.3 as you say. And yes it seems to be about that time that I noticed the problems....
DA_Mccoy
16 years ago
I haven't read the posts and articles to determine their content, but I have seen where users have been voicing displeasure with v3.5.3. Maybe?

Perhaps you might want to delete v3.5.3 and reinstall v3.5.2 until things are cleared up. A link to that version and other prior versions is below.

DA

Here is a link that might be useful: FileHippo
lotodig
Original Author
16 years ago
damccoy....not sure what order to do that....will it work if I download version 3.5.2 and THEN uninstall 3.5.3 or the other way around....not sure whick way so I don't loose all my settings.
lotodig
Original Author
16 years ago
found some info on which to do first and tried to download 3.5.2................Well, h..l's bell, that won't download either.

So what it boils down to is I cannot download anything...should I try to download through IE?
zep516
16 years ago
Yes of course try IE.
ravencajun Zone 8b TX
16 years ago
it sounds to me like everything is downloading properly and is showing the download completed dialog box pop up but you just do not know where to find where the items have been sent to on your pc. As zep stated go to the zip file you saved and double click on it to extract the file simple as that. YOU must find the location of where you have your pc set to save your downloads.

IE will give you the run or save dialog box Firefox will not it only gives you the save file dialog box and you must have it set up where to save your files to. To find out where you have yours set to go do this in firefox: Tool>options>MAIN tab> under downloads area make sure you have a check mark in Show the download window when downloading a file: Next is the option to select where the file goes, this is where your files will be going if you have a selection there in that box. You can change that to desktop or where ever you want the files to go to. OR you can put a check mark in the next item which is Always ASK ME WHERE TO SAVE FILES. Always hit OK when changing any items.
This is what I choose to do that way each time I can tell it exactly where I want that file to go. I have a my downloads folder and in there I have individual folders for what every program I am downloading.

If you go to the above and find what it lists as your current location for where it is set to store the downloaded files you will find there all these files you have been downloading.
If you do not know how to open a zip file then you need to familiarize yourself with that. but if you are using windows xp it has a built in zip opener just double click on the zip file!

"Opening a Zip file

If you're using Windows XP, then your operating system has built-in support for Zip files. They are described as "Compressed (zipped) folders." Just double-click on a Zip file and it will open in Explorer, just like a folder. Double-click on a file inside the compressed folder and you may be able to open that too (but really, Windows has extracted a copy of the file to another location and is opening that, as described above.) But if you right-click on items in a compressed (zipped) folder, you'll notice that the same options don't appear on the pop-up menu. This shows that it is not a real folder."
Opening a Zip file
you do not need any other application to open a zip file no need to download any thing since windows already has one built in.
cboy
16 years ago
In regard to this message that lotodig posted.
How to select what a file will open with.
-----------------------------------------
Already checked the document folder, nothing there but the Java .zip files described above.

I sent the dial-a-fix zip file to desktop but it will not open. When I right click on it, the top word is READ, where usually it says OPEN. It also says, in the list under READ,: Scan with AVG....then next on the list is:
Open with..........Adobe Reader 9.0

But when I try to open with Adobe Reader I get another error message that says "Adobe Reader cannot open .....because it is either not a supported file type or because the file has been damaged..."
---------------------------------------------
You will have to choose what's needed to open the
dial-a-fix zip file
And you also check to see what you have to open Java.exe.
----------------------------------------------
Windows XP is all I have to go by.
Start - Control Panel - Folder Options - File Type TAb.-
For Java it will say Jar- Lower down click change and select Java TM.......... Whatever you select click OK or
Apply as needed.
I don't know what it will be for dial-a-fix zip file.
cg
lotodig
Original Author
16 years ago
thanks all of you for your input...I have been at this today for quite a while and I'm getting a little punch-drunk. I need to take a break and come back in a little while and re-read the information you have posted.
lotodig
Original Author
16 years ago
Wanted to update you on my problem with JAVA download. I did get all the downloads found and tried to open and install them but kept getting messages, error 1723, when i tried to install any kind of Java file.

I finally had to call system support to get it straightened out. I wound up doing a 'system restore', going back to a date listed in the restore section that says 'scheduled check point'. The tech guy said that was a good starting point because that point was most likely the most accurate.

But any way it is fixed, as far as I can tel. The bulk uploader portion of Photobucket connected without a problem and that was what prompted my downward spiral into 'computer try to fix it' mania.

If I have another problem I will try to be more to the point in describing the problem, After i re-read the above postings I see where I rambled too much and got off message. Anyway I wanted to let all of you know and thanks for the effort of helping.

Cannot get Java JRE to download

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Cannot get Java JRE to download

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