Coho, I posted on the other thread before I saw this. Several years ago, I purchased a computer that had Norton installed. I could not burn a DVD on that computer until after I removed every trace of Norton. When I called Tech support at Norton, they told me that it was a known problem, and sent me a refund check. That was many years ago however, and I wouldn't think they would still be having that problem.

ok you are trying to burn to cd and or dvd and using roxio but what exactly is happening? you need to let us know what is going on what symptoms what is it doing or not doing. Have you tried another burning program other than nero? there are some very good free ones available that may work for you better than nero. This is the place to look for a great best of list here is the one for cd/dvd burning programs. Best Free CD / DVD Burning Software I know a lot of people that use the cd burnerxp and love it. I would try using another program and maybe you can get the hang of it better than nero or at least know if it is just nero that is not working on your pc, if other programs won't work also then you would have to look to your actual burner itself. Personally when I want to burn my pics to cd I just open my pictures folder hilight the ones I want to transfer right click on those hilighted ones and select my cd burner from the list to send them to. Have you tried doing that or even just dragging them and dropping them from where they are on to your cd drive letter? What exactly have you tried and not tried.

Thanks- this is the message I got when I tried your instrucions- tried the first two but Nero was loaded on the computer when I purchased it. I appreciate your help. Details Product: Windows Operating System Event ID: 7 Source: Cdrom Version: 5.2 Symbolic Name: IO_ERR_BAD_BLOCK Message: The device, %1, has a bad block. Explanation The device has a bad block of memory, which Windows attempted to read. The data might be missing or corrupted. User Action Do one or all of the following: Retry the operation. Clean the physical hard drive. Use newer media. Version: 5.0 Component: System Event Log Symbolic Name: IO_ERR_BAD_BLOCK Message: The device, %1, has a bad block. Explanation The device has a bad block of memory, which Windows attempted to read. The data might be missing or corrupted. User Action Do one or all of the following: Retry the operation. Clean the physical hard drive. Use newer media. -------------------------------------------------------------------------------- Currently there are no Microsoft Knowledge Base articles available for this specific error or event message. For information about other support options you can use to find answers online, see http://support.microsoft.com/default.aspx.

I have no problem with the software, have actually found one, free but limited, only 36 pics. allowed, and it re-codes,formats,etc, and plays in our 2 DVD players, however would like one that allows more pics. and also don't know how long, I can use this one before they bug me to pay for full version.. so figured someone here knew of a total free one? this one also erases or formats and writes over a DVD-RW, has very kewl transitions too, seems ashame to burn 15 mins. on a 2 hr. DVD..wish they made shorter length DVD's??