Coho, I posted on the other thread before I saw this. Several years ago, I purchased a computer that had Norton installed. I could not burn a DVD on that computer until after I removed every trace of Norton. When I called Tech support at Norton, they told me that it was a known problem, and sent me a refund check. That was many years ago however, and I wouldn't think they would still be having that problem.

Thanks- this is the message I got when I tried your instrucions- tried the first two but Nero was loaded on the computer when I purchased it. I appreciate your help. Details Product: Windows Operating System Event ID: 7 Source: Cdrom Version: 5.2 Symbolic Name: IO_ERR_BAD_BLOCK Message: The device, %1, has a bad block. Explanation The device has a bad block of memory, which Windows attempted to read. The data might be missing or corrupted. User Action Do one or all of the following: Retry the operation. Clean the physical hard drive. Use newer media. Version: 5.0 Component: System Event Log Symbolic Name: IO_ERR_BAD_BLOCK Message: The device, %1, has a bad block. Explanation The device has a bad block of memory, which Windows attempted to read. The data might be missing or corrupted. User Action Do one or all of the following: Retry the operation. Clean the physical hard drive. Use newer media. -------------------------------------------------------------------------------- Currently there are no Microsoft Knowledge Base articles available for this specific error or event message. For information about other support options you can use to find answers online, see http://support.microsoft.com/default.aspx.

One possible issue When you add files or folders to a disc that already contains data, some files are lost. This may occur if one or both of the following conditions exist: A file is added to the disc, and the name of the file is the same as the name of a folder that was already on the disk. -or- A folder is added to the disc, and the name of the folder is the same as the name of a file that was already on the disk. Here is a link that might be useful: support.microsoft

I have no problem with the software, have actually found one, free but limited, only 36 pics. allowed, and it re-codes,formats,etc, and plays in our 2 DVD players, however would like one that allows more pics. and also don't know how long, I can use this one before they bug me to pay for full version.. so figured someone here knew of a total free one? this one also erases or formats and writes over a DVD-RW, has very kewl transitions too, seems ashame to burn 15 mins. on a 2 hr. DVD..wish they made shorter length DVD's??