Coho, I posted on the other thread before I saw this. Several years ago, I purchased a computer that had Norton installed. I could not burn a DVD on that computer until after I removed every trace of Norton. When I called Tech support at Norton, they told me that it was a known problem, and sent me a refund check. That was many years ago however, and I wouldn't think they would still be having that problem.

"Coho, it just seems strange that both of your computers would have this problem at the same time, and since the CDs work ok it just seems to point to the DVDs as the problem. I have found that some of the blank cheaper brands of DVDs do seem to have a higher failure rate when they get older. I no longer store anything that I want to keep only on DVDs, but make sure I have copies on external hard drives." As do I. I would much rather send a DVD to Alaska family than my external drve. Guess will reinstall Windows in about 2 weeks unless someone comes up with a better way. Thanks

Thanks for the suggestions. Downloaded ImgBurn at MajorGeeks. It took 30 min. to burn what Win7 DVD Maker took 2 hours to do. No wonder it had a high rating. Did have to type in folder paths. Rebooted to try the new DVD. And waited, and waited, for the directory to appear. Explorer had froze and had to use Task Manager to exit. (same problem with the DVD burned with WinDVDMaker) So my problem semms to be the DVD drive in this laptop. It plays a movie A-OK. But a DVD full of .jpg files it does not like???? (HP Pavilion dv4-2153d Notebook). Guess I need to try a CD and see if less content makes a difference?

Raven - I have one of my posts that got eaten by goblins - and one of your posts that is missing from this thread. I will paste them both here - for the sake of keeping the integrity of the thread. Let me know if this is what was missing that you posted (or did more disappear) Here's my missing post: Damcoy - I'm always forgetting to do a google search. Raven - it was an OEM drive from Dell - no instructions. I vaguely recall that I'd want to format in NTFS and not FAT32 - though I don't recall what each of those are. When i first booted up my pc it did see the new hard drive - but I haven't known how to find it again. It seems to be suggesting that it's being labelled as a canon something or other. I don't know what that means to go into the boot menu at start up to see how it's listed. It did not give me an option of which to boot to - of course there's no operating drive on the second drive (at least I guess there's not since I didn't put one there). I also don't know how to back up my existing drive - which is part of what I want the second drive for. I'd like to back up my programs (and drivers? how would I do that) - perhaps on one partition. And have one or more partitions for files - like video, picture, music, data (word files, emails, etc, saved pages from the web?). So again, how do I go into the boot menu and see how they're listed? There is a difference in size - the second drive is 1/5TB =- the first is 500 GB. How could I mess up my existing original drive? by reformatting it? seems i have to have a place to back it up to before i back it up - I guess I could back it up on my external 640GB hard drive. Thanks. Lynn. ------------------------------- And here's the one from you that was emailed to me: I would use an imaging program and make a full copy of your existing drive to your external hard drive so that you have it should something go wrong. There are good free imaging programs, for those with vista and windows 7 there is now a built in imaging feature. On my computer as soon as it starts to boot up it flashes up and says to enter the boot menu hit esc, I just keep tapping it so I am sure I hit it at the right time, your computer may be different this is not uniform on all computers. Once you get into that area you will see the drives listed, you can choose which one to boot to and what order. I would do some research on what you are wanting to accomplish. I did a lot of reading and researching before I did mine and it really paid off. One thing I had not expected was for the SATA cable to come loose from the mother board after it was all set up, scared the you know what out of me! Luckily I have a see through case and saw the cable dangling. (http://www.terabyteunlimited.com/copywipe.php ) CopyWipe free imaging program (http://dottech.org/featured/6194 ) 8 free software to image/backup/ghost your computer (free alternatives to Acronis True Image, Norton Ghost, etc.). ---------------------------------------------------- It lookslike some of your post didn't get copied and pasted intact - but it's mostly there. Or was there more than this? Thanks. Lynn. PS - I'm on my way out for the evening (and tomorrow's a day trip that could turn into all day) - so I don't know if I can get to this in the next day or two - as eager as I am to do so)