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goldensmom_gw

Now What?...I'm lost

16 years ago

I posted earlier about MS Word/Excel 2000 update ... took advice and downloaded the updates. Now when I call up the programs I can't open either & just get a blue screen which leaves me no choice but to manually shut down the computer. I tried restoring to a later date before these downloads but still get the blue screen. I checked for updates that were made and nothing is showing up for what I did.

I booted up in safe mode .. didn't help.

I was thinking if I delete both programs from the computer & buy MS Works would that be a good solution? I'm so lost on this & terrified my HD is going to crash. Please excuse my ignorance on all this but I just don't know what to do now. How can I get my files back? I need help so please thanks in advance for any advice.

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