I thought that if I could go online, I could email the files to myself, and open them on my new computer. But I can't go online, since my dsl modem and my wireless usb internet connection thing won't work on the old computer. So I also can't download any of the cd burning software. My cd drive that's built in to the computer says "compact disc" on the front, not cd-rw or anything that makes me think it will make a cd. I do have two usb ports on the back of the computer, so I stuck in a flash drive. Nothing about it showed on the screen, so I clicked on Control Panel and Add New Hardware. It showed Disk 2.0 which I guessed is the flash drive. I tried following the steps to install it and now it says the "device is installed, but it has a problem". It says there is no driver. I had never tried to use a flash drive on it before. I haven't used the computer since 2005. Is there a way to make the flash drive work without going online to download a driver? I'll try to figure out if there's windows media player software already on the computer and try to use the dvd/cd burner that way. Thanks for all the suggestions.

AVG seems to have shot themselves in the foot this time. Progress means updates of course. I upgraded to AVG8 and somewhere around that time minor troubles started. For a few weeks things were not right and I was unable to pinpoint the cause. I remove a few programs and brought a few back and tried a few others, one that is no longer on my computer is AVG. Not suggesting they are the cause but with the 'adjustments' I have made my issues seem to be resolved. No doubt I will return to AVG somewhere down the road but for now I am quite happy without it.

Yes thanks Corrine, and you too Ravencajun. I am running admin acct. Looks like that did it, but its always easier to see on preview. (Those logs aren't easy on the eyes. These old eyes like whitespace:) Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 4:01:01 PM, on 6/9/2012 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v8.00 (8.00.6001.18702) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe c:\Program Files\Microsoft Security Client\MsMpEng.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Digital Media Reader\shwiconem.exe C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe C:\WINDOWS\system32\VTTimer.exe C:\WINDOWS\system32\VTtrayp.exe C:\WINDOWS\SOUNDMAN.EXE C:\Program Files\Microsoft Security Client\msseces.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Xmarks\IE Extension\xmarkssync.exe C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe C:\PROGRA~1\COMMON~1\AOL\112263~1\EE\AOLHOS~1.EXE C:\PROGRA~1\COMMON~1\AOL\112263~1\EE\AOLServiceHost.exe C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\wuauclt.exe C:\Documents and Settings\Owner\My Documents\Downloads\HijackThis.exe R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer, optimized for Bing and MSN R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http= O2 - BHO: AcroIEHelperStub - "18DF081C-E8AD-4283-A596-FA578C2EBDC3> - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: SSVHelper Class - "761497BB-D6F0-462C-B6EB-D4DAF1D92D43> - C:\Program Files\Java\jre6\bin\ssv.dll O2 - BHO: ST - "9394EDE7-C8B5-483E-8773-474BF36AF6E4> - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll O2 - BHO: MSNToolBandBHO - "BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0> - C:\Program Files\MSN Apps\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - "DBC80044-A445-435b-BC74-9C25C1C588A9> - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: JQSIEStartDetectorImpl - "E7E6F031-17CE-4C07-BC86-EABFE594F69C> - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O3 - Toolbar: MSN - "BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0> - C:\Program Files\MSN Apps\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll O4 - HKLM\..\Run: [SunKistEM] C:\Program Files\Digital Media Reader\shwiconem.exe O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe" O4 - HKLM\..\Run: [VTTimer] VTTimer.exe O4 - HKLM\..\Run: [VTTrayp] VTtrayp.exe O4 - HKLM\..\Run: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE O4 - HKLM\..\Run: [Reminder] %WINDIR%\Creator\Remind_XP.exe O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1122639952\EE\AOLHostManager.exe O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe" O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe" O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9 O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [Xmarks] C:\Program Files\Xmarks\IE Extension\xmarkssync.exe -q O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: (no name) - "08B0E5C0-4FCB-11CF-AAA5-00401C608501> - C:\Program Files\Java\jre6\bin\jp2iexp.dll O9 - Extra 'Tools' menuitem: Sun Java Console - "08B0E5C0-4FCB-11CF-AAA5-00401C608501> - C:\Program Files\Java\jre6\bin\jp2iexp.dll O9 - Extra button: Real.com - "CD67F990-D8E9-11d2-98FE-00C0F0318AFE> - C:\WINDOWS\system32\Shdocvw.dll O9 - Extra button: (no name) - "e2e2dd38-d088-4134-82b7-f2ba38496583> - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - "e2e2dd38-d088-4134-82b7-f2ba38496583> - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - "FB5F1910-F110-11d2-BB9E-00C04F795683> - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - "FB5F1910-F110-11d2-BB9E-00C04F795683> - C:\Program Files\Messenger\msmsgs.exe O9 - Extra button: (no name) - "638F11AA-DF27-433b-BA2E-7281CE561D71> - C:\Program Files\Xmarks\IE Extension\xmarkssync.exe (HKCU) O9 - Extra 'Tools' menuitem: Xmarks for IE... - "638F11AA-DF27-433b-BA2E-7281CE561D71> - C:\Program Files\Xmarks\IE Extension\xmarkssync.exe (HKCU) O16 - DPF: "B38870E4-7ECB-40DA-8C6A-595F0A5519FF> (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab O22 - SharedTaskScheduler: Browseui preloader - "438755C2-A8BA-11D1-B96B-00A0C90312E1> - C:\WINDOWS\system32\browseui.dll O22 - SharedTaskScheduler: Component Categories cache daemon - "8C7461EF-2B13-11d2-BE35-3078302C2030> - C:\WINDOWS\system32\browseui.dll O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Unknown owner - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe (file missing) O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS -- End of file - 6503 bytes Looking Good.

wait you don't have to take those off just turn them off while you try to get AVG to install and work. They are all fine good programs and should be on the pc. I would bet some of Norton may still be hanging in there causing the problem, so definitely use their removal tool for the version of Norton that she had that should clear up most of it. then go to right click start then explore in the tree> program files see if there is still a folder for Norton if so delete the entire Norton folder, anything you see labeled Norton or Symantec should go. You did not do anything wrong sometimes things just have conflicts and especially with Norton. So do the removal of that then just turn off those programs and try AVG again. The reason I suggest using the method in the AVG faq is that it keeps it from installing some of the extras that have caused problems on some pcs. It is a much slimmer version. You are doing a good deed! You are helping someone ,that is always a good thing. As I said it may require doing an add remove on AVG then reinstalling it, that is why it should be disconnected from the internet since you will be with out protection while AVG is not working. If AVG continues to fail you could try AVAST free, I use it on one of my pcs. avast! 4 Home Edition - FREE antivirus the install and user guide are on that same page off to the left. I do not use Vista so if anyone is aware of any conflict issue that I don't know about hopefully they will let us know.