You likely need Adobe Flash Player - or if you have it perhaps you have an older version. My current version is 11.6.602.180 and I see the program. Edit:- pkponder beat me to it, sorry for a double post offering the same fix. This post was edited by owbist on Sat, Apr 6, 13 at 16:55

well you have to download it to your pc, then close all of your browser windows completely shutting down all instances of firefox, then go to the download and double click to begin the install, follow wizard. to see the plugins you have in your firefox browser open a firefox browser window, in the url box type about:plugins and hit enter, it will give you a list of all current plugins and their state. A really good free little program by Secunia will tell you if any of the programs and such are up to date or if there are newer versions, it is very helpful to keep things updated. Here is a link that might be useful: secunia personal software inspector

The fact the computer said it was not recognised shows the computer is aware 'something' had been attached. As Kudzu notes, it may be defective. You could ask a family member or friend to try it in another computer to confirm that. You could burn the photos to a CD to give away if you do not want to buy another flash drive.

I am WAY behind on this conversation but it's relevant to me now so I'm hoping maybe some of you can comment on how this has worked out for you. We purchased the Electrolux ICON microwave a couple years ago for our kitchen remodel. We had planned for it to go under counter. Installation day came and the installer saw the 36" above ground spec and even though could not come up with any reason as to why did not feel comfortable installing. So, we ended up getting a Sharp microwave drawer instead which was fine but I had really wanted the "2nd oven" since we were taking out wall ovens and replacing with a single stand alone range. Anyway, we were unable to return the ICON which was a pretty painful mistake at $1600+ !! I've tried to sell it on OfferUp, NextDoor but no luck. Now we are in a different house and undertaking another complete kitchen remodel. We made plans to install another microwave drawer in the island but we've discussed the situation of the Electrolux to see if there's any way we can use it instead. It's still in the box on the pallet it arrived on. Our kitchen designer and installers could not figure it out either and the designer even called Electrolux and the person he spoke to couldn't figure it out and said they didn't see any problem with it but that it wouldn't be covered under warranty if we installed it there. I'm not thinking this is a big deal because we're already out of the warranty period anyway. I just called Electrolux myself to see if I got the same answer. She didn't say anything about the warranty but said that it was an ergonomic or burn issue. Personally, I don't see how bending down to get something out of the microwave at this height is any different to getting something out of a regular oven (which is actually even lower and deeper!). Any new comments?