Hi, Owbist. I don't think dust bunnies have been cleaned out for a year (and maybe not even then). My computer repair guy added 512 mb ram then (it had been only 256) - and I think he would have cleaned out the dust bunnies, but I'm not certain. So I can try that. I think he put in the maximum memory my desktop could hold. I have no idea what firewall I'm using or how to even tell. I know her computer is conected to my linksys router (her connection is wired). I had some vague notion that it included a firewall that served both our computers. But, honestly, "firewall" is one of those terms that scares me bc. I know I should know more about it and make sure I have adequate protection, but I'm not (kind of like some people think of retirement funds- you know it's important but may stick your head in the sand). Last night after I wrote the above post, I did download, update and run superantispyware - which found 167 items, which I then removed. I haven't gotten on to her computer since. (Well, I tried and wanted to remove old, unnecessary software - for a printer we no longer have - but it kind of stopped and froze midstream.) I confess that I do disk cleanup and defrag on my computer, but have forgotten to do hers since I passed it down to her in January. I will do that now. Now, I did the msconfig to see what start up programs are running. Here's the list, but I have no idea what some of them are and if some can be removed: m35rchmn c:?progra 1\myw cnslmain (canon software - a new printer I bought and it's networked) bjmyprt (canon) ssbkgdupdate /(com...) opwarese4 (programfiles/sca...) WrtMon (windows/system) CNMNSUT (CANON) mcmnhdlr (mcafee) mcvsshld (mcafee) realschedul (program files\Com...) jusschedul (program files\java) usrprompt (Program files\Com..) qttask (program files\quicken) - when I used quicken on this picasamediadetector (program files\picasa motiveSB (program 1\Veriz WkUFind (program files\Com McUpdate (program files\mcafe mcagent (program \mcafee KHALMNPR (KHALMNPR.EXE) KHALMNPR (KHALMNPR.EXE) ituneshelper (program files/Itune isfxtray (windows\system hkcmd (windows\system aolsoftware (programfiles\com aoldial (program \files/com - (Note - we don't do dial up_ d/urect/cd (program files\Foxi verizon 1 (program 1?Verizon) ctfmon (windows\system ypager (program files?yahoo google toolbarnotifier (program files\goog msmsgs (program files\Mes money express (program files/micro AOL (program files/AOL superantispywre logitech setpoint microsoft works ca.. (program 1\COMM common startup personal coach (program 1\brod) common start up Most of the above don't make sense to me. I will say that we currently have DSL through verizon (we may change that later) - and we have AOL. Yahoo might have gotten on her computer when I registered for some yahoo groups when it was my computer. She has a logitech wireless mouse and keyboard. Thanks for any help. I will now do disk cleanup and defrag. Thanks. Lynn.

The DML in in my firefox add-0ns When I go to the links that you have provided, it takes me to the very same page that installed this add-on I have Adobe Flash Player 10.0.22.87 And Adobe Flash player plugin 10.0.42.34 According to the Adobe page, the latest version is 10.0.45.2 I clicked on a picture to enlarge the pic on ebay and this message came up. (was not able to get a screenshot) User Account Control Do you want to allow the following program to make changes to this computer? Program name-Adobe DLM Verified publisher-Adobe System Inc. File origin-Hard drive on this computer. file location is c:\Users\Jean\AppData:Roaming:Mozilla\Firefox\profiles\Default extentions(a bunch of numbers)\Chrome\content\getAdobePlusPlus_Adobe_reg.exe If I allow the changes, is this going to install the latest flash player?

Thank you so much, ravencajun. Anita

javara is a very legit and safe program we have used and recommended it for years on the help forums. the old ones can be removed manually but using javara just makes it easy and gets some that you may miss manually. any versions you show other than the latest version can be removed. Java has recently added a feature that is supposed to remove the old version it is replacing but they never put out anything that would remove the versions prior to that so it is not surprising to see some very old versions still listed on older pcs. How I would proceed, do the update from the java icon on the pc, that should provide you with 7-7, then run javara and let it remove all other versions it finds.