Coho, I posted on the other thread before I saw this. Several years ago, I purchased a computer that had Norton installed. I could not burn a DVD on that computer until after I removed every trace of Norton. When I called Tech support at Norton, they told me that it was a known problem, and sent me a refund check. That was many years ago however, and I wouldn't think they would still be having that problem.

Open the Device Manager on the Control Panel. Locate your drive on the appearing tree. Click on the + sign which will open the entry. Right click on the appearing drive and select Properties. On the General tab at the bottom, what does it report about status? Regardless of the report I would reset the driver. To do this open the Driver tab. Select update driver. Depending on yur device you may or may not have to be connected to the Internet. If this doesn't resolve the concern then the next step would be to remove Nero. Please consider using REVO as Nero can be a little difficult to remove. In fact, after removing Nero check your Add/Remove for any ancillary Nero applications still installed, and do a START>Search using the keyword Nero. DA

If you place a music or data DVD or CD in the drawer does it play the music or offer to display the data? If the DVD burner is shot you would probably be better to buy an external DVD player/burner rather than replace the internal one.

Just speaking from my own experience, not claiming a lot of computer knowledge. I have a Compaq Desktop with XP which came equiped with a CD/DVD reader/writer that went bad. I recently bought an HP dvd 1040 external CD/DVD reader writer. It connects via USB and is working great with the Sonic hardware that came installed on my computer. The Nero software that came with the burner wouldn't work. That may be because of the other software that was installed, as I said, I'm not super computer savvy and didn't want to open the case or do a lot of messing around with installed software which I was afraid would leave me worse off than before. The system I now have works great for backing up files, reading DVDs and reading and writing CDs. It takes only a minimal amt of space on my desk as it comes with a stand which allows the unit to be set on it's side.