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1 of 2 problems: Windows Security Says AVG is turned off

14 years ago

I can't get it to turn back on in the Security Window. I just got a message that AVG updated and that everything is working properly. It also said that Defender was off and I tried several times to get it to turn on and it finally did. This all happened after I re-booted following a point restore.

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Comments (6)

jane__ny
14 years ago
Open AVG and hit 'update' again. Maybe restart the computer and see if that works. I've had that happen a few times and usually updating gets it working.
owbist
14 years ago
Ah, you are running two threads, for those interested the other thread is linked below. Now I see you cannot turn on AVG it is fair to say your computer is infected.

If you have access to another computer you might consider downloading Malwarebytes, transfer to this computer with a thumb drive and install it. Then run the full scan not the quick scan.

Do you have Malwarebytes or Superantispyware installed? If so can either of them run od have they been disabled also?

Here is a link that might be useful: This is Casi's other thread on a separate but related issue
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wait you don't have to take those off just turn them off while you try to get AVG to install and work. They are all fine good programs and should be on the pc. I would bet some of Norton may still be hanging in there causing the problem, so definitely use their removal tool for the version of Norton that she had that should clear up most of it. then go to right click start then explore in the tree> program files see if there is still a folder for Norton if so delete the entire Norton folder, anything you see labeled Norton or Symantec should go. You did not do anything wrong sometimes things just have conflicts and especially with Norton. So do the removal of that then just turn off those programs and try AVG again. The reason I suggest using the method in the AVG faq is that it keeps it from installing some of the extras that have caused problems on some pcs. It is a much slimmer version. You are doing a good deed! You are helping someone ,that is always a good thing. As I said it may require doing an add remove on AVG then reinstalling it, that is why it should be disconnected from the internet since you will be with out protection while AVG is not working. If AVG continues to fail you could try AVAST free, I use it on one of my pcs. avast! 4 Home Edition - FREE antivirus the install and user guide are on that same page off to the left. I do not use Vista so if anyone is aware of any conflict issue that I don't know about hopefully they will let us know.
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casi
Original Author
14 years ago
I seem to be okay this morning. My Defender is working, says that I'm OK and AVG is on....got updates and is doing a scan. Some kind of glitch with the point restore, I guess.
Owbist, you mention the Superantispyware. I have it installed on my other PC and I can't get it to work.
My Mother is encouraging me to try Perfect Speed by Raxco, ever heard of it anyone? Supposed to keep your PC up and running.
ravencajun Zone 8b TX
14 years ago
I would not use that program, I would do as stated and install the free malwarebytes, update it and run a full scan and let it clean what it finds. usually when a program is not allowed to run on a pc and it is a security program it is because there is an infection on the pc which prevents them from running so it will not be detected. I would add malwarebytes to the pc you say will not run superantispyware also. If you are unable to run these programs also that is confirmation you have an infection stopping the security programs. If that is the case you will need to go to a security support forum for some in depth assistance.

Once you have done the malwarebytes scan and let it clean please come back and inform us of the results, posting the log would be helpful.

the game itself may contain the infection which is why it won't allow you to remove it.
casi
Original Author
14 years ago
Raven, are you saying that even though I have run Windows defender and my AVG that say I am okay, I might still have an infection?
I got the superantispy to run on my other computer and it just found some adware cookies and deleted them. The problem I've had in the past with that is that it tells me that there are updates and then it doesn't do anything when I tell it to go ahead and get them. Today it worked just fine. I think I'll turn off the automatic and just do it manually from now on.
ravencajun Zone 8b TX
14 years ago
yes until you run the malwarebytes full scan and see what it says you definitely could still have infection, it is a malware remover it can find and remove many things an antivirus program will not.
Malwarebytes is the best you can get right now and it is the most used program in the security help forums plus it is free.

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