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chilloway

frozen laptop

15 years ago

Hi everyone - I need help again. This time with a dell inspirion 1520 laptop running WXP. It is frozen - won't open any programs or folders or follow any commands. It started after daughters husband updated AOL. I think the new version crashed with Macafee. I got it into safe mode but the only thing I could get to open & run was AdAware. So far it found nothing. Running extremely slow. I can't even do a system restore cause the box comes up & stays white. Then it says "program not responding". Even tried the line in safe mode that says go to the last time windows was running good but that did nothing. Is it hopeless ?? Thanks so much, Debbie.

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