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goldensmom_gw

Computer Crashed

goldensmom
16 years ago

(I am working with my sister long distance on this problem). She turned on her 2 yr old desktop computer this morning and it never booted up just had a black screen. So finally got it to boot up in safe mode & she did a restore but when she did restart the same black screen appeared and now nothing is happening. Once she got the screen and it had the logo of Compaq on it but that's as far as it went. Now its just a black screen and it won't boot up in safe mode or do anything. She says all connections are tight. It won't read the system boot cd or windows cd. It sounds like its dead although the hard drive & fan is working. She has Zone Alarm Complete Home Virus Control on it so I doubt that its a virus attack.

I don't know what else to do to help her. Does anyone know why I can't get it to boot in safe mode or any suggestions for me. Thanks alot.

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