I myself (having used Outlook 2007) don't know enough about these things to know whether it might be something about your recipients' mail settings or not. But if you're able to send an email successfully to yourself with the image showing inline, it might mean that something about your version of Outlook (what version is it, btw? 2003? 2007? 2010?) is triggering the removal of the image from the body of the message. But I would think if that were the case, then your recipients would at least get the notification "some images have been removed for your safety; click here to display them." Incidentally, you said you sent the test emails to yourself. I take it you viewed those messages in your offline client (Outlook). Did you also view them in your webmail to see if they displayed inline there as well? As another resource, you might want to check the Outlook forums here. I've used them in the past and have gotten good help. I did a quick search there for your issue and found two from 2010 here and here. In neither case did the OP continue the thread, so I have no idea if anything was resolved, but the answers didn't seem to encouraging. :-( But if your version of Outlook is more recent than those available at the time, there may be different settings to try, so you may wish to inquire there anyway. ???

Aha, I called the Geek Squad and they fixed it for me. The contrast was too dark.

Jane- The #1 rule in dealing with email is to never, never, never respond to any email asking for any info, updates, personal data, etc. Legitimate sites never send out such emails; only bad guys who want to steal your money and/or identity do. No matter how convincing or legitimate these emails seem, they aren't. Few things in life are absolute, but this rule is: don't click on any links in such a message, and delete the email immediately. If you want to check on any account you have, go directly to the site -- don't go through the bogus email, which can take you to a convincing-looking, but fake site -- and login at the real site or call the customer service number.

Jamie, I use OE and I go to the top of that page (Inbox page) and click on VIEW. Then choose columns. You can check the boxes of the columns you want.