Paypal email question

17 years ago

Occasionally I get an email from paypal regarding my account. I opened an account years ago but haven't used it and tried to cancel it years ago. I thought it was cancelled. I don't know if it still exists.

These emails state that there are security issues with my account and to update my account info.

How the heck do I know if this is real or not? I'm not sure if they still have my credit card info.

Does anyone know a way to contact them without giving out my personal credit card info? I don't know if its legit.

Thanks,

Jane

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Comments (6)

Chemocurl zn5b/6a Indiana
17 years ago
The email addy they sent that message to, must be the one set up with paypal.

You can go HERE and try to log in with that email addy. If you don't remember the password, you can just check the box and go from there.

Sue
genes
17 years ago
Paypal will never ever send you an email asking you to update your account and request any info. It is likely a phishing scam looking for your personal info. Those phishing scams even look like it is from the real people.
Dont answer them
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kudzu9
17 years ago
Jane-
The #1 rule in dealing with email is to never, never, never respond to any email asking for any info, updates, personal data, etc. Legitimate sites never send out such emails; only bad guys who want to steal your money and/or identity do. No matter how convincing or legitimate these emails seem, they aren't. Few things in life are absolute, but this rule is: don't click on any links in such a message, and delete the email immediately. If you want to check on any account you have, go directly to the site -- don't go through the bogus email, which can take you to a convincing-looking, but fake site -- and login at the real site or call the customer service number.
debo_2006
17 years ago
In all the years I've been with PayPal, I've never received a legitimate email from them with that message. However, I have received the email you are speaking of from phishers. DO NOT OPEN THESE EMAILS.

If you ever receive emails like this from other sites and you are leary, don't open, but go to the site in question and get a contact phone number to call. Tell them what you received and they'll let you know if it's from them(99.9999% of the time it's bogus).
jane__ny
Original Author
17 years ago
Thanks, that's what I figured. I never respond to them, but they do have my email address. I used to have a address to forward those emails to but can't find it. I have sent them in the past to paypal, but never heard back.

I'll go to the paypal site directly.

Thanks again,
Jane
iowagirl2006
17 years ago
When in doubt forward the email to:

spoof@paypal.com

Don't change anything in the email - just hit "forward" and put the above address in. You will soon get a reply from PayPal saying if the email is authenic, or a fraud.

I would say you are getting fraudulent emails.

Same for eBay - if in doubt forward to:

spoof@ebay.com

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Paypal email question

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Chemocurl zn5b/6a Indiana

genes

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Paypal email question

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Chemocurl zn5b/6a Indiana

genes

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