Hi Zep, Here's the information from the Whocrashed report. System Information (local) -------------------------------------------------------------------------------- computer name: LYNNDELL windows version: Windows XP Service Pack 3, 5.1, build: 2600 windows dir: C:\WINDOWS Hardware: Inspiron 530, Dell Inc., 0FM586 CPU: GenuineIntel Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz Intel586, level: 6 4 logical processors, active mask: 15 RAM: 2950799360 total VM: 2147352576, free: 2022486016 -------------------------------------------------------------------------------- Crash Dump Analysis -------------------------------------------------------------------------------- Crash dump directory: C:\WINDOWS\Minidump Crash dumps are enabled on your computer. On Tue 6/10/2014 9:46:41 PM GMT your computer crashed crash dump file: C:\WINDOWS\Minidump\Mini061014-01.dmp This was probably caused by the following module: win32k.sys (win32k+0x5FC9E) Bugcheck code: 0x1000008E (0xFFFFFFFFC0000005, 0xFFFFFFFFBF85FC9E, 0xFFFFFFFFADB9BAE4, 0x0) Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M file path: C:\WINDOWS\system32\win32k.sys product: Microsoft® Windows® Operating System company: Microsoft Corporation description: Multi-User Win32 Driver Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. -------------------------------------------------------------------------------- Conclusion -------------------------------------------------------------------------------- One crash dump has been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you. Read the topic general suggestions for troubleshooting system crashes for more information. Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further. ------------------------------------------------------------ I'll try reinstalling Firefox, but I'm doubtful because during the course of today - after my initial Firefox difficulties, I did update from Firefox 29 to Firefox 29.0.1. So I can re-install 29.0.1, but installing it this afternoon did not fix the problem. I'll check back later. And now I'll reinstall. Thank you. Lynn.

STOP: 0x00000050 suggests a video card driver may be at fault. Ever updated your video driver? If you do not know what video card you have click Start/Control panel/System/Hardware/Device manager. Now look down the list and double click on Display adaptors. You can then go to the appropriate site and see if updated drivers are available for your machine. Have you been inside the case or moved the tower at all? Check the video cable is securely fastened at both ends. If you have a separate video card as opposed to built into the motherboard ensure it is seated properly AFTER shutting down, removing the power cable from the rear and resting you bare hand or arm on the metal case frame to ground yourself.

A couple of tips so you don't worry needlessly: When you click on WP nothing happens except an icon appearing in the Notification Area. Click on the icon to activate WP. Be prepared to hear Scotty. You will know what I mean. When in the Services and Startup tabs never delete entries. Only disable them. This allows you to correct errors in judgement. It is ok to disable WP in the Startup. It will then become an on-demand application rather than running behind the scenes, and it will run normally when activated. When WP is open do not be surprised when asked to allow applications to be entered into the Startup. Unless you are 100% sure you want this just select no. If you use SuperAntiSpyware and have it configured not to run in realtime be prepared to have the above request to occur. If you say no another ugly sounding window referring to removal of SAS will appear. As they say about drugs....just say no. Things will remain operational and remain not in realtime. DA

Yeah really. we have to bang, slam and slap our 1300.00 washing machines when they act up. Dear God! It is weird! Well the repair man checked the door latch thing, he took the boot off, I watched him do it and it totally looked like a pain to do. That wire thing around the boot, ugh, I mean what is that? Anyway, my washer failed to start one time since the repair. I unplugged it and plugged it back in the next day, it's worked ever since. If you had your circuit board replaced and that didn't fix the bugs, I wonder what is going on with these things? I honestly don't even think the repair people know. The first repair man that came out told me that the door latch was out, so they had to order one, I asked him what F11 was, he said thats a drain problem, that f11 only happens when the drain has too much soap from someone not using He detergent. I thought to myself thats not what I've been reading on this forum, but I didn't say anything. So the next repair man came, a differnt guy, I liked this guy better. He told me his threw an f11 on him, he said it's not necessarily a drain problem and that these machines are so complex that it could be a number of things. He told me what to do if the Duet ever stopped working and the clothes were locked in. He told me to take the boot off and there was s piece to push on the door latch and it would allow the door to open. He was very helpful, but I honestly don't think they know where the problem is originating. Mark