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Printer problem

15 years ago

Can anyone help with a printer problem?

I have an HP Photo Smart P1000 printer. The other day, I had a paper jam in it. I pulled a couple of sheets out, from the front, but still got the jam indicator. I then decided I had to remove the little door on the back of the machine. To do this, I had to disconnect from the computer, and the power supply. Did that, and got the last mangled sheet out. Hooked everything back up again. I noticed a little black box, at the lower right of my screen, next to the date. When I put the cursor on it, I got this.

When I clicked on it, I got this:

">

Does anyone know what this means? Do I have to re-install the printer? Oh, if, despite this, I click on,"Print" anyway, I get a message that I'm out of paper (but there's plenty of paper, in the tray)

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Comments (2)

owbist
15 years ago
If it were me Johnny I would disconnect the printer from the computer and turn it off. Then insert the CD that came with the printer and follow the instructions. It will simply install over itself correcting any corrupt files it finds. Re-connect the USB cable from the printer to the computer when asked to do so on screen.

Your printer obviously has slots for memory cards from cameras.

Let us know how it works out.
john_ny
Original Author
15 years ago
Thank you for your super fast reply. This is what I thought I'd have to do. Now, I just have to dig out the disc. This printer is 9 years old, but has performed flawlessly, for all that time. I also have a laser printer, but it's much more expensive to operate, so I try to use it mostly to print waterproof tags for nursery stock.
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