I may be way off on this but......... Is your librarian testing this link before she sends the reply? If so on her next reply have her click Reply all so that she gets a copy sent back to herself, then I suspect she will find the link is active. The other thought is if this is to the same address each time. If the other person has sent their message in plain text and your OE is set to reply in the same format then the link would not work. Click Tools/Options/Send tab and look at the last place to tick "Reply to messages using the format in which they were sent." Also you will see your librarian will have hers set at the bottom of that page to HTML Very curious about this so please let us know if this works.

Probably because no one likes forwards? Just kidding! I would copy and paste what you want to send in a new email and try it that way.

"To make a short story long :) my point is this thread has been to identify my personal responsibility in this situation. Have I contributed to the negativity? Was I showing condescension in the email without realizing it? What are my obligations to stay in contact with my sister? Have I been insensitive? Have I been TOO sensitive? In other words, is there any chance that changing myself would make it possible for me to have a harmonious relationship with her?" This implies that you still think her reactions are based substantially on your actions -- which, in a typical relationship, they would be. Normal people interact. So normally, there's reciprocity, a give and take. Kindness is met with kindness, hostility with hostility. Conversations meander down a natural path directed more or less equally by both people. But narcissists don't work that way. They have their own agendas and scripts based on their own needs, and if you don't follow their scripts, you are 'breaking their rules' and will always be punished - get a negative response. Narcissists use other people to meet their own needs, and the number one rule for dealing with a narcissist is this simple: If you aren't useful (as a source for whatever the narcissist needs), you are useless! (with all the scorn that word implies) "I accept that she is that way and try to refrain from making judgments. I simply separate myself from the situation since it serves no good purpose to remain engaged." Perfect! Just remove yourself emotionally from the interaction. Pleasant but superficial responses are generally safe. Some benign flattery every so often. But no soul-searching conversations, no striving for a deeper emotional connection, no revealing of sisterly secrets...

Oh, I laughed out loud. I swear I've gotten every e-mail mentioned. One day I flushed the toilet while in a short nightgown, and I felt a drop of water hit my leg. So I did throw away my toothbrush and I always have a cover on it now (not the one I threw away! a new one). Thanks for posting this, it made my night. (Oh, and I had my hand on the mouse, too.)