eandhl, I have Charter for a ISP. I don't like their email either. Neither the old or the new version. It is slow and too hard to see. As far as I can tell you can't adjust font size yet. I've been messing with this for the past couple of weeks and this is what I found out. I can't remember exactly how I accomplished this, but look around and see if you can stumble onto the answers. Or post back if you don't find it and I will try to again. The default seems to be to not keep sent messages in the sent folder. You can change that by clicking on the Preferences tab near the top on the blue line. then place a check mark in the box that says Save Outgoing Messages. Works for me, anyway. I don't know why you are getting an error message. when your messages disappeared from charter email, did they show up in live mail? That is the way it is set up by charter. Please excuse my lack of the correct terminology. Your email will show in charter email as long as live mail is not open, (or Outlook express, etc) When I open OE, all the emails sweep out of charter and into OE. A problem if you are traveling, and someone else is at home. The traveler can't see the emails if the person at home opens the receiving account i.e. OE. That's why live mail or gmail is nice. you can access anywhere. On my win7 laptop, I use a Gmail account, with the Charter set to forward into it. I don't remember exactly how I did that, but it must have been easy. Maybe Zep's link would show how to do it. Hope this makes a little bit of sense. Post back with any questions. Janette

I did the repair, it said it was completed successfully, but, sadly, it didn't change anything. You know, I'm wondering if it has to do with the way someone sends the original e-mail. Could it be that it's a setting on their end that I can't change on this end? Although, this was just a small photo that looked like it was a part of the little saying that came with it....not something that the sender would have inserted separately, if that makes sense. Again, the picture shows in the header and the body of the e-mail just has the empty box with the red X. I know the "slide show" has been an issue with WLM, but I was hoping maybe I could fix this now. Thank you for trying to help...and yes, I have Windows 7 and IE 9.

Try this: 1. open your start menu and search "cmd" 2. Right click on the search result which should be a program and run as admin 3. when the command box open type "sfc /scannow" 4. Restart the computer after it is done. 5. See if the problem still persists On a side note there is a good chance it might ask for the windows 7 disc if have the appropriate disc pop it in. If not purchase or complain to windows and they might send you the install disc if they are in a really good mood or if you have a friend who has one all the same. All it is really asking for is a comparison. Ultimately, what sfc /scannow does is checks the integrity of windows related files and repairs them if needed. Try that and if that is not the case I might suggest a bit more radical solution. This post was edited by pipsydoodles on Thu, Mar 6, 14 at 23:51

The ribbon is the tool bar above the contacts, click on home. After I click on select .csv. I am lost, it just takes me to my PC not my email contacts. Here is a link that might be useful: exporting contacts This post was edited by EmmaR on Thu, Jul 4, 13 at 16:52