Been fighting virus for 5 days now

siptea

17 years ago

Hi folks,

I posted a question for help on the Lanzdown forum, and Corrine told me to post a link to it here.

http://www.landzdown.com/index.php?topic=34751.0

Thanks,

Barbi

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Comments (7)

zep516
17 years ago
Not sure I understand if Corrine is helping you there no need to link here only have 1 person help with Malware issues..
owbist
17 years ago
Here are the opening comments in Barbi's post at LZD
Hi folks,

I am at the end of my rope with a virus. I've had friends who are good with computers help me, to no avail.

It started when I clicked on a bad link in an e-mail, I got a fake "Protection System" message and it took over from there. I have managed to remove that part of it, the box that kept popping up. At first you could only run the computer in safe mode but now most programs are working with multiple clicks and some effort.

However, it will not allow me to run Malware Bytes. I have tried re-naming it, tried using it from a USB stick, tried deleting bad files from the registry, and so far nothing has helped me to run this program. I've tried AVG, Avast, Ad-aware and Kaspersky for help. AVG found cookies but that was it. Sometimes they will remove part of the virus but then it comes back when I re-boot.

It keeps giving me a box that says your last browsing session closed unexpectedly, and I click on go to Home page and am able to use the internet this way. When I Google something, I click on the link and it takes me to an advertising page.

Can you help me? I have been at this for days now and so drained, I have arthritis and typing is an effort for me.
Here are my logs per Corrine's instructions:

OK so let's start by asking a few questions. You wrote that Corrine said to post the log, what else was on that post of yours and Corrine's reply?

You show Spybot Search and Destroy and AdAware, what version of each and when was the last time you updated the definitions for these and ran a full scan with either or both? You can get the version by opening each program, click Help then About.

Here are a few things I found but only got half way down the list, I need to return to it later
CTsvcCDA.EXE Look
tinyproxy.exe - Look
sessmgr.exe:*:enabled:@xpsp2res.dll,-22019 - Look

In the registry dump section you show AVG 7 and 8, what's with that? You do not have both versions running do you? Also in the registry dump are references to Kaazaa, uTorrent and BearShare. These are file sharing programs ans the best way to get a computer infected in a hurry.

What is the purpose of GetRightToGo program?
You have referenced to Barbi and Joost, what is that? Ha ha, reading further I now suspect that is you and your spouse/partner.

On a small side note for future reference you have too much 'stuff' on the hard drive with only 15% free space. Things not needed or used should be uninstalled to create a 25% free space so your swap file works better making the computer un faster.
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ravencajun Zone 8b TX
17 years ago
Corrine may have asked you to provide a link from this forum to the LzD forum showing what you had posted here so she could review that, she would not want you to seek help elsewhere once she is helping you at LzD.

Please stay at LzD and get your help there and only there, it is much too confusing for the helpers when people go to various forums once getting assistance we can not keep up with what has been done.

LzD is the about the best place you can go to get help, just be patient, we are all from around the globe and many do have jobs and only help in free time. but you will get help.
owbist
17 years ago
How would siptea know about this site if Corrine had not told her? She became a member of Gardenweb just today purposely to create this thread it seems.
ravencajun Zone 8b TX
17 years ago
this is just a guess but it is possible that siptea read on LzD where others that went there had also been here on GW posting and she decided to post here also. In all the posts on LzD that we refer from here we do link back to the original thread here at GW so that Corrine and the team can review what has transpired thus far.
corrine_mvp
17 years ago
Seeing as how Barbi/siptea sent me a message at LzD indicating "Raven on another forum recommended you" I asked her to post a link to her thread here so we would know what she had already done.

Apparently, Barbi is confused since she joined the Tech Support Guy Forums today and posted a log there.
ravencajun Zone 8b TX
17 years ago
Corrine I was pretty sure that was what you had asked for so that you could have all the info to go by. I was not familiar with the name but these days I barely remember my own!
It really makes it hard for the helpers when people post at so many help forums like that.
Thanks Corrine for the info.

Been fighting virus for 5 days now

Comments (7)

zep516

owbist

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