The laptop's all set up - and dd received it on Tuesday. For now we'll try open office. She does have a desktop pc with word if she needs it. And at school they use Mac's. So no matter what we use at home, it won't be quite the same as in school. abreeze - thanks for the link. It's beyond anything she or I will do now - but one or both of us might get more versed in powerpoint over time. That's a helpful comparison. I created recovery disks - but when I went to create a password reset disk, the laptop kept asking me to insert a disk. There was a disk in there. I even switched disks in case one was bad. But it was birthday day - so I figured I'd get to this later. Well - it came back and bit me in the butt. Birthday night had some trauma. After dinner, my mother fell backwards and hit her head on the sidewalk. I took her to the ER. My daughter was distraught - and the parent controls had logged her off at 9pm. Husband thought this was a reasonable exception - so he logged into the admin account for her. She immediately eliminated the time controls. No big deal, I thought - I'll reset them another time. Somehow she tricked my husband into entering the admin password again - told him she'd restarted the computer by accident. Well - that sneak had gotten him to enter the password in a field that allowed her to change it. She changed the passwords and locked us out of the laptop. So this is where that password reset disk would have been helpful - to override what she did and reset a new admin password. So this is partly a note to people about the important of creating a password reset disk (or set up on flash drive). I'd never even heard of this before. We're at the beach with my daughter and friend - it's instead of a birthday party. So we're not having the confrontation with this weekend. Monday - we tell her she has to hand back the reins for the admin account (or no laptop). The joys of parenting preteens. It took her less than 24 hours to violate most of the terms of the contract she signed. Sure wish I'd had that reset password disk. When I get admin control back, I'll be sure to create one somehow. (I assume at this point my only option is getting her to give me that new password she created.) Thanks. Lynn.

I was using the full address, just as on my desktop. I finally did the HELP thing, and they wanted my cell phone. I don't have text enabled, so did not enter that. When I typed in an alternate EMail, message says they don't have that one in their records. So I clicked on "Can't access either one", and they sent an Email with reset information to be accessed tomorrow afternoon. Funny thing - if I still didn't have the desktop to receive the Yahoo Email, and I can't log in on laptop - how in the world would I have been able to reset?? Just doesn't make sense. And I hope tomorrow afternoon I will be able to reset and log in on laptop. I don't have a positive feeling about it!

You should have a USB A/B Cable that came with the Deskjet 930C. Look on the back of the printer for the square plugin, right above the parallel plugin. I buy my USB A/B Cables at the 99 cent store, if you can't find the one that came packaged with the printer.

Macs can have exactly the same issue with browser incompatibilities. Many people don't use Safari for that and other reasons. Internal hardware for electronic devices essentially come from the same or similar sources and despite what many Apple owners think, there's little special about what's inside their products in this respect. What does differ is software and firmware. Apple's strength and emphasis is ease of use and the automatic integration and interoperability of its products, something it can do because in its ecosystem, it's a one source supplier. They do a great job with this, but: The downside of its approach is the built-in inflexibility. Apple products are akin to cars with drivers seats in a fixed position. You may want something to be slightly different, or more flexible, and the fact is, too often there's no choice, there's one setting and that can't be changed. I say this from a few decades of being the family "tech support department" in a mixed household of devices. My wife still uses an iPad and when she's having a problem or wants to do something a bit differently, I often get so frustrated I want to stick a fork into an eyeball. She won't have an iPhone so she has an Android as I do and I'm happy to configure them in ways WE decide are most useful. I should mention she has a new iPad because the old one, which worked perfectly well, got turned into a paperweight by Apple locking it out from the App store and making existing apps incompatible with a variety of things. This is a common experience with older but still functioning Apple devices, being forced to replace otherwise functioning older devices. It doesn't happen in the Windows or Android world.