The short solution most likely would be to get her to save the document in an older format. Tell her to open the file, go to FILE : SAVE AS and use the drop-down box in that window to save the file as as Word 2003.doc, or as a .rtf (Rich Text Format). Another possibility is to update your Word 2003 so that it can read the Word 2007 file format. See the link below. Here is a link that might be useful: Office Compatibility Pack for 2007 file formats

I scan medical records on my computer using a optical scanner which saves the material as a .doc. I save these documents on my computer and copy sections to be printed. When I open these scanned records, many become corrupted. Not really knowing what to do about it (and too lazy to rescan), I've copied the parts I needed and pasted on a new blank document. Strangely, they always copy and paste correctly. Windows keeps telling me that a 'table' is corrupted, but I just ignore it. If you could get the document open, I would try copying it to a blank document. It works for me. Jane

I must take issue with snidely's item #2 re automatic Windows updates. A few years back there was a real problem with some HP computers that had AMD processors. This may have been the update for SP3, but my memory can't say for sure. The machines went into an endless reboot loop. My desktop was one of the affected ones, as was my friend's. There was finally a "fix" issued by HP which we were able to employ. My HP laptop, also with an AMD processor, although a different one, was not affected at all. I have also had minor problems with some of the .Net updates, so I always install those separately from other updates. Just my experiences, so one does learn from those not to just blithely set automatic updates. Obviously snidely is not a mother, or he would know that 13 year olds can be very sensitive and sometimes overly dramatic. This has nothing to do with good parenting, so he would best keep remarks about such to himself. I am a great grandmother as well as a former school teacher (12, 13, 14 year olds), so I have seen it all.

Sorry for the delay. Cablevision is my internet carrier - and I access the internet through Optimum (have phone, tv and on line service with Optimum. When I send and receive emails my address would be: .....@optonline.net. I received an email with an attachment which I opened and I then in turn sent it to Microsoft Word to make some changes - which I did - but then couldn't send it back to my email address and/or to the person who sent it to me Thanks.