Coho, I posted on the other thread before I saw this. Several years ago, I purchased a computer that had Norton installed. I could not burn a DVD on that computer until after I removed every trace of Norton. When I called Tech support at Norton, they told me that it was a known problem, and sent me a refund check. That was many years ago however, and I wouldn't think they would still be having that problem.

ok you are trying to burn to cd and or dvd and using roxio but what exactly is happening? you need to let us know what is going on what symptoms what is it doing or not doing. Have you tried another burning program other than nero? there are some very good free ones available that may work for you better than nero. This is the place to look for a great best of list here is the one for cd/dvd burning programs. Best Free CD / DVD Burning Software I know a lot of people that use the cd burnerxp and love it. I would try using another program and maybe you can get the hang of it better than nero or at least know if it is just nero that is not working on your pc, if other programs won't work also then you would have to look to your actual burner itself. Personally when I want to burn my pics to cd I just open my pictures folder hilight the ones I want to transfer right click on those hilighted ones and select my cd burner from the list to send them to. Have you tried doing that or even just dragging them and dropping them from where they are on to your cd drive letter? What exactly have you tried and not tried.

Start - Control Panel - Open System Icon - Hardware Tab - Device Manager. Copy and paste form Windows XP Help and Support below. (On your computer) You can check the status of any hardware installation in Device Manager. To check the status of your device Open Device Manager. Double-click the device category to display all devices in that category. Right-click your device, and then click Properties. On the General tab, read the Device status message. If your device is not listed in Device Manager, it is not recognized by your computer. You need to install a new device driver manually. To install a driver manually Close any open programs. Start the Add Hardware Wizard. Click Next, and wait for Windows to search for Plug and Play hardware. Most newer hardware is Plug and Play, so you will rarely need to go beyond this step. If no Plug and Play hardware is found, a list of hardware types appears. Click Add a new hardware device, and then click Next. Click Install the hardware that I manually select from a list, and then click Next. In the Common hardware types list, click the appropriate hardware category, and then click Next. In the Manufacturers list, click the manufacturer of your hardware, and then in the Models list, click the model name. Or, click Have Disk if you have an updated or third-party driver to install for your hardware. Click Next, and then follow the instructions on the screen to complete the installation. Note To open the Add Hardware Wizard, click Start, click Control Panel, and then click Printers and Other Hardware. Under See Also, click Add Hardware.

Tell us what, if anything, happens once you insert the CD in the drawer. Is the data written using genealogy program, if so are you running the same software to recognise the data? As kudzu9 notes, you can use Windows Explorer RIGHT click Start click Explore and a new window appears. Look down the left side for your CD player, likely marked as D: click on it to highlight it and now look in the right pane for the contents of the CD. Try double clicking on anything that says 'Application' to the right of the file name.