Hi Mike, First thank you for your reply. Yes, that's correct. Now, what makes it even more strange, is that when you sent me your reply, and I clicked on the link, as expected Firefox opened it, but when I scrolled down to answer you I had to log in again, but this time it wouldn't accept my information (User/Password)so I went back to IE and entered the site name, computer am now replying. No, the Dell tech made sure IE was default in all categories. That's what we thought originally that somehow an area had not been checked, but IE is the default. BarbB

Jane no doubt it will be an Apple commercial if it is not already! I saw one last night that could have been about this reboot over and over situation, have to admit those commercials are funny. IF you have your computers fully updated with all the windows updates and you do not want to tackle this now you do not have to (totally up to you), this is not a super critical update like sp2 was, it is rated moderate. There are some additional changes it makes to the system itself which microsoft would like people to install. But I know a lot of people have decided to at least wait some time to see if there might be some hotfixes that come out to handle some of the issues that are cropping up and there has been discussion in the microsoft forums that this time they may actually put out a hotfix for some of the problems prior to pushing out sp3 in auto update. So waiting is not a bad idea at this point. I would suggest though that you uninstall your IE 7 through add remove before you do install sp3, because if you do not you will not be able to do so at any time in the future and it also affects the ability to try to do fixes on IE7 should they be needed. You can just take it out, put in sp3 when you decide to, then put IE7 back. Or just stay as you are and continue getting your other regular critical windows updates. It is your choice. At this point in time they will not stop you from getting your windows updates just because you do not have sp3, so don't be concerned about that.

Smoker hijacking someone else's thread is not the way to get help. you should always start your own and make sure the title or header gives a clue to what you problem may be. Having written that................. Try removing the printer software and re-installing it. This m,ight fix the issue

While it's a good idea not to run windows with administrator rights while browsing the web because it just makes it easier for malware to secretly dowload and install, unfortunately, I believe running as a limited user will not permit some windows updates to install. So when you tried to install windows updates, was it as administrator or limited user? Below is a support page from Microsoft. You also may want to make sure you are virus free. There are many online scans available that you can run without going through the bother of installing as evidenced by this article: http://blogs.computerworld.com/battling_antivirus_programs Also, you may want to run an online scan at secunia to see if you have all patches needed for installed applications: http://secunia.com/vulnerability_scanning/online/ Here is a link that might be useful: Microsoft support page regarding updates not installing