Mark. If there is one thing that annoys me more than anything else in this trade, it's the never ending line of people who tell the customers want they want to hear whether its accurate or not. Reminds me of the service manager that told one old lady that the fog that she kept finding on the inside of her car windows was a small coolant leak and we simply had to tighten a hose clamp, instead of telling her that as the vinyl interior cures it will give off chemicals that can fog the glass and it will go away completely by the end of the summer all by itself. I think I saw that car in to get the windows cleaned every week all summer long. What the service manager did was tell her what she wanted to hear, that something got fixed. You wrote "I just fixed an intermittent electrical issue for customer that spent a small fortune with 3 different garages that failed to fix the problem. " It takes four things to be able to fix a car. The right person, the right tools, sufficient training, and a broken car. Intermittent by nature are a car that isn't broken all of the time. If it happens to not be broken at the time that any of the other three shops saw the car, then they had no chance. Now keeping in mind what I started off with, people in this trade wanting to tell the customers what they want to hear, instead of the way it really is, you can go right ahead and fault the shops as you did, and play the hero card here. The facts are the forces at work inside of this industry that you allude to are going to hurt the consumer until we all learn how to be professional. Quote" The flat economy has effectively forced many employment/income/savings/credit challenged people to become self sufficient electrical/emissions troubleshooters and/or forced them to use the services of unemployed/under-employed mechanics that work from home, or on-site" Side work is stealing, pure and simple. Someone doing side work has no insurance, which a shop has to pay in order to protect the customer as well as themselves. They don't pay taxes which short changes everyone else that does. They operate in the street, or in a garage not zoned for the business, the list goes on and on. It's the classic apples to oranges kind of a comparison. You cannot compare what happens in someones back yard to what a real shop does today. Quote "Having a little knowledge also helps prevent customers from being taken advantage of by dealerships, independents, tire/brake/inspection outfits etc" Now where does one get this knowledge? In some back alley? Here on the Internet? You can find videos of people unlocking a door on the Internet with a tennis ball that has a hole cut in it. Its fake, but people want to believe it. Your response is IMO another tennis ball trick that unfortunately I don't have all day to debunk. Plus I have the disadvantage of having to tell it like it really is, not the sugar coated version that people want to hear as you did. Yes it costs money, and sometimes you might consider it "big bucks" for something that may seem relatively easy. Did you see Jerry's response just now? Quote " and the Security fault. My truck is a basic model, manual windows and locks, no electronic security. The dealer shop was successful in getting the SES Icon off, and in applying two "silent" recalls (not happy I didn't get a notice), but the Security fault did not result in any action... I'm concerned it is a computer problem, expensive to repair. The problem may be that the Security fault isn't on all the time, so if I had a reader I could look when it is on. The reality of that paragraph is first that Jerry contradicts himself in saying that the vehicle has a Security issue, but at one point says that its a base model with no electronic security. Not blaming him of anything here, but in a way that's a classic perception, and not an uncommon description that a customer might give to a shop. The security issue is likely real, plus it's intermittent. Tell me Mark are you trained and equipped to service that system? If so what scan tool are you using? (brand and software updated to 20XX model year)?? Sadly this is going to end up rhetorical, because I have to give the answer to make my point. Real techs today, understand that the ONLY tool to service that system correctly is the GM tech II, and the shop has to have a subscription to SPS. What tool would you use if Jerry would happen to own a Ford with a similar reported problem? How about a Toyota; or a Mazda; a Honda, an Acura, a Lexus, a Nissan, an Infinity, a VW, a BMW, Mercedes, Kia, Hyundai? Or any one of the other manufacturers currently available in the US market? The reality is techs and shops need vehicle specific training, and specific O.E. tooling for each one of the manufacturers or else they are working with a handicap, and potentially will find themselves unable to actually complete a given repair without sending the car back to the dealer, or having a mobile diagnostic technician come to their shop, or in fact they could come to a shop like mine for about 90% of the most common vehicles on the road. I ask you Mark are you genuinely equipped and trained to service the security system on Jerrys Truck? Would you be for all of the other manufactures that the readers here are likely to own? By taking on that expense, uncommon in the industry, it impacts what a shop like mine has to charge for even the things that are indeed easy. You attempted to make that look as if it is dishonest with your response and I take extreme exception to that. Dealerships, by their franchise agreement, have to be equipped for, and employ techs who are capable and trained to service things like Jerry's Security system. Only shops and techs who "get it" in the aftermarket step up to the plate and make the required investment in the tools, training and equipment required to do the complete job. Customers who understand this, realize that there are many ways to undercut the real professionals, but understand doing so causes either the professionals to charge even more for what they do, or else they have to dial back the services for which they are going to be able to perform for the customers. Or worse yet, simply shut down and no-longer be a viable option for the public. Think that's an exaggeration? Look at how many dealers are being forcibly shut down. If your above average, your still not trained and equipped to fill the void caused by a dealer that closes. I can't do that simply because of the volume of work that could be displaced. (There are only so many hours in a day). Back yard Bob isn't going to do it, because he wont go to any updated schools, and he darn sure won't buy the tools. Auto repair isn't cheap, it's actually under priced for what it really takes to do it correctly, and armed with the knowledge that is based in reality, a customer has a chance to find a real shop that will repair their car. That's my goal here Mark, exactly what was yours?

Urlee, I went to Help in Adobe Reader and they have an update for 7.0.8 and it is 7.0.9, it says it has all the fixes there. So I am downloading that one instead of 8. I was going to download 8 but then I put it on pause and it said it was going to take 2 hours and so many minutes to download when I took it off of pause. Then I canceled it and went into Adobe Reader 7 and there was the update with the fixes. I decided then to download that instead. It doesn't take as long and that is why I chose it over the version 8. I don't know why the update is for 7.0.9 when it has the Adobe Reader 8 ready for download. Does anyone happen to know anything about that? thirdfrt!!!

Thanks, Raven. I'm sure he's behind on lots of stuff. Early in 2009, I had him change his update settings to notify him of updates, but not automatically download. That was to hold off on sp1 (at a time when I think I read here that folks were having trouble with it - but I didn't follow that topic, so didn't realize sp1 had become a good idea and that sp2 followed). We also set it that way bc. his computer was automatically updating and then rebooting when he was in the middle of doing other things. So this was to allow him to time his own downloads and installations. But he just never thought of it - and I didn't think I needed to keep track for him. I do keep track of his Avast, superantispyware, malwarebyte and spywareblaster. Every now and then when he's done surfing I have him leave out the laptop and go ahead and update and scan. I'll have to keep track of more than that, obviously. I got foxit reader on my ancient laptop in my office and love it. It takes so little room and does what I need quickly. Do you like pdf-xchange viewer more than foxit reader? Or does he need to use firefox to use foxit reader? I installed firefox for him - and set up tabs with the places he likes to go (did that in the summer) - but he hasn't used it. He's a bit resistant to tech changes. He balked when I got Tivo's - although he loves it now. He's a musician - and I got him Protools so he could record the music he wrote. That was over 1 1/2 years ago - and he hasn't learned it yet - he's barely scratched the surface. Last spring he bought an Imac bc. it was better for recording music. And now he's finally setting up his den and equipment. I'm hoping he'll actually learn the software this year. I'll take care of the rest for him so the only learning curve he has is Protools (certainly the most challenging of them all). But I digress. I'll check his other updates and run Secunia - I'm pretty sure I already put that on his computer last year. Thanks. Lynn.

AR can be an absolute monster to remove. A free application called REVO is regularly recommended here for uninstalling. I would use it in the Advanced Mode. It first creates a restore point, uses the target application's uninstaller, and then searches the drive and registry for leftovers. With AR don't be surprised if there are many. You will have an option as to whether or not to delete the findings. There is no backup so the choice will be yours and lasting. Personally I have never had a regret with anything I have removed which has been identified by REVO, nor do I recall any postings either. DA