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yayagal_gw

New laptop

15 years ago

My sister just got a new Dell Inspiron M5030 and today she opened it to start using it. She said a window popped open with questions and answers and the first one was for her name. She absentmindedly put in an old addy for her name and realized it when she went to the next page. She then tried to go back and it wouldn't let her so she called the Dell # and got an India person who told her it would cost 69.99 to help her and she said okay. (I was not available or I would have stopped her) he started talking and then the line went dead so she called me frantic to ask what to do. I told her to call her credit card and cancel the action and that I would look for help for her.

If someone knows how to start the process all over so she can put in the right name and continue to get all her information to the new computer from the old one, I would be so happy and then I can get to her (2 hours away) and do it for her. Please help if you can. Thank you so much.

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