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mrsig

Computer no longer recognizes my Printer

mrsig
16 years ago

Printer is an HP C4100 series connected via USB.

The computer shows the printer as "offline" and when I try to put it back "online" it is not able to (I can't recall the exact error message).

The only recent change is that my wife re-upped our antivirus subscription and now I'm wondering if the antivirus is rejecting the printer connection in some manner.

I've tested it on several different USB ports and nothing works (other USB devices work on these ports just fine). I've removed the hardware on the computer and reinstalled it and I'm still getting the same thing. I've also removed/reinstalled all the drivers as well.

Any suggestions?

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