Shipping bolts left in Bosch for 3 months -angry - what is fair?
beckyg75
12 years ago
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lalithar
12 years agoRelated Discussions
LG vs Bosch vs Samsung
Comments (22)Our 12 year old KitchenAid washer is again on the blink, so we are in the market for a replacement. The first place we checked was the February 2008 issue of Consumer Reports, which rates 20 front-loaders, 22 top-loaders, and 39 dryers. The LG's rated especially well. We also checked with our appliance repairman, a local independent who services almost all brands and who has done a great job for us for 12 years. He recommended that we "steer clear of LG." He said it is very difficult to get their parts since they are relatively new to the washer business and have not yet established a good service network in the US (they are Korean made machines). He also said that many of the customer service complaints you read about on the web are valid. He will not sign-up to be an authorized LG serviceman until they overcome their startup (for washers) difficulties. Here are a few other points he made: -- He bought a Whirlpool front-loader at Costco a couple of years ago and has been very satisfied with it. -- Although each maker comes out with new models with new technologies all the time, he generally prefers the Whirlpool line. -- Some of the top rated top-loaders do not have the typical center agitators. He said that those machines have a relatively new technology, but he has not encountered any reliability difficulties with them so far. He did say that, although they clean very well for most kinds of loads, they don't do quite as well as the agitator-type machines on extremely soiled loads; i.e., your kids love to play in the dirt and mud! Just thought I'd share this information. Good luck!...See MoreNeed help choosing FL Washer/Dryer, Bosch 800, Samsung, LG ?
Comments (14)mysteryclock I just had my Axxis dryer fixed once and for all. What an ordeal. Really would have been easy if I got the right repairman right off the bat. I've been all over this forum trying to figure out what has been up with my machine. I knew it wasn't right. It just took forever to dry and then eventually i kept getting this huge puddle of water under the machine after a while. It was drying sometimes and acting funny at others. Ultimately after 4 service calls and replacing all the parts on the entire dryer, it turned out to be the heater. For anyone with a condensation dryer, i cannot stress this enough- get your machine checked once in a while. I had 4 blissful years with it and it was telling me gently that something was wrong by slowly wigging out. If i would have had it looked at when it was just acting weird, I would have had to replace far less! I got a GREAT Bosch tech, who i would highly recommend to anyone in the LA/Pasadena area. It took me a while to find him but he fixed the problem in less than an hour once he diagnosed it. If anyone wants to have their Bosch or other German appliance fixed, call Ricky at Appliance Masters. I've heard some of their techs are not so hot. This guy was a senior tech and he was the best. After all the drama with this machine and service call after service call, i'd say this guy has a halo and angel wings! He fixed it in less than a hour once the parts were ordered. These high end German appliances are great unless something is off. I have had probably 5 repairmen with my various German appliances in the last 6 months. All of the good ones said the same thing- great appliances unless you are having a problem with them. I guess the moral of the story is- it's better to pay a bit to maintain and get check ups once in a while rather than wait until the machine goes up in flames or in my case out in a puddle of vaguely warm water. All it needed was a new heater, not a complete overhaul, which i wound up with anyway. In my house full of Gaggenau, Liebherr and Bosch, call me converted. I'm going to get these insanely expensive appliances looked at frequently so they stay calibrated. It seems to make all the difference in the world. I'm humbled and feel kind of bad that this was such a colossal headache. I still love my washer and dryer. It's the best purchase I've made, with a close second being the Gaggenau dishwasher. I love me some German appliances!!...See MoreBosch waster nightmare
Comments (3)@PJEH: Exactly what aliceinwonderland_id said... bolts secure the drum and only euro models i think have these... most NA delivery folks don't know about this so this could be it. I would see just behind the washer towards the centre there should be 2-3 bolts. It's crucial they are removed before you run it for the first time... if you run it with the bolt even for a bit the damage is already done....See MoreBosch 500 Nexxt Plus - Excessive Vibration Issues
Comments (13)I'll have to check at the library for the latest Consumer Reports reviews on washers. I am limited as to what Lowes carries because that is where the gift card will originate. We have looked at the new Bosch Vision 500 and they look cheap not as nice as the original Nexxt series. We looked at the Samsung, and the Electrolux. We both like the Electrolux, reversible washer door (which works well for our setup), it has prewash, larger capacity which helps in washing pants and shirts weekly. At this point, I do not know what's wrong with it. They tech is putting a new motherboard and motor controller board and I'm going to ask him if this does not work that we both speak to Lowes and get it replaced. We paid 999 for the washer and I bet there will be that much in repairs after this time. I will always get extended warranties on anything electronic these days when they come with a lot of moving parts. Dishwasher, washers and dryers are key to these warranties. Also, does anyone know what they do with the set? Do they take them or do I need to discard them myself. If they let me keep them, I might give them to a friend who is in need of a washer/dryer. Maybe she will get it repaired and working correctly who knows. Matt Spfd IL....See Moredeeageaux
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