Houzz Logo Print
casi_gw

inherited late Mom's laptop

15 years ago

Hi, I inherited my Mom's 18 mo. old HP laptop. It had a expired Norton which I uninstalled. It is Windows 7 and I'm using Internet Explorer. I am having problems installing the free 2011 AVG. I installed it from the CNET site. It shows up in my downloads but when I click on open, it says it is exstracting files for installations and then it tells me to "please wait". It eventually just closes itself out. Down on the bottom right it says that Windows Defender needs to do a scan plus it is trying to do a Windows update. What should I do first? Maybe the Windows update is slowing it down and prohibiting the AVG installation.

Comments (14)

Sponsored