Charter, Windows 7 and email

eandhl

16 years ago

Has anyone successfully set up Thunderbird with Charter? I have tried a few times but still can not send email. TIA

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Comments (11)

zep516
16 years ago
See link for help maybe

Here is a link that might be useful: thread
eandhl
Original Author
16 years ago
zep, thanks. I tried and it still doesn't work. I did notice that the thread was from 96, maybe that is why it will not work.
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ravencajun Zone 8b TX
16 years ago
have you followed these directions
Account in Mozilla Thunderbird
eandhl
Original Author
16 years ago
Thanks, I tried it and still can't not get it to work.
zep516
16 years ago
Is there any error generated. The exact error if there is one.
eandhl
Original Author
16 years ago
Thanks for another response. I will try again tomorrow and note the exact error. Right now I am to frustrated after trying again.
eandhl
Original Author
16 years ago
This is a copy of the message I get if I try to send a message in Thunderbird.
Sending of message failed.
An error occurred sending mail: Unable to authenticate to SMTP server smtp.charter.net. It does not support authentication (SMTP-AUTH) but you have chosen to use authentication. Uncheck 'Use name and password' for that server or contact your service provider.
ravencajun Zone 8b TX
16 years ago
did you set it up as POP?
are these the settings you used?
pop3: mail.charter.net
smtp: smtp.charter.net (port 25)
no authentication
eandhl
Original Author
16 years ago
Yes that is exactly what I have set up.
ravencajun Zone 8b TX
16 years ago
ok on another post I saw that someone suggested using mail.charter.net for both
in the link I provided from charter it shows using something different have you tried those methods?
eandhl
Original Author
16 years ago
Honestly at this point I can't remember everything I tried but I started on Charter Web site directions first. Then came here and still nothing has worked. I did get really upset doing this because all of the emails from Charter copied through the date of installing TB. I eventually thought, okay delete & empty everything and start from scratch. So I did. When it still wasn't working I went back to Charter mail and everything was GONE! It never occurred to me that would happen. Now I am wondering if I should uninstall TB and reinstall it. Maybe the install missed something?

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Charter, Windows 7 and email

Comments (11)

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Charter, Windows 7 and email

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