Joe, Here's the Minitoolbox report, with the checks you prescribed. MiniToolBox by Farbar Version:10-01-2013 Ran by Owner (administrator) on 14-01-2013 at 22:51:53 Running from "C:\Documents and Settings\Owner\My Documents\Downloads" Microsoft Windows XP Service Pack 3 (X86) Boot Mode: Normal *************************************************************************** ========================= Event log errors: =============================== Application errors: ================== Error: (01/10/2013 07:49:26 PM) (Source: MsiInstaller) (User: JERRYGATEWAY) Description: Product: Microsoft .NET Framework 3.0 Service Pack 2 -- Error 2004. Method GetFontCacheDataFolder failed. HRESULT: 0x80004005. Error: (01/10/2013 07:49:26 PM) (Source: MsiInstaller) (User: JERRYGATEWAY) Description: Product: Microsoft .NET Framework 3.0 Service Pack 2 -- Error 2004. Method SHGetFolderPath failed. HRESULT: 0x80004005. Error: (01/10/2013 07:19:56 PM) (Source: PerfNet) (User: ) Description: Unable to read Server Queue performance data from the Server service. No Server Queue performance data will be returned in this sample. Error code returned is in data DWORD 0, IOSB.Status is DWORD 1 and the IOSB.Information is DWORD 2. Error: (01/10/2013 07:19:56 PM) (Source: PerfNet) (User: ) Description: Unable to read performance data from the Server service. No Server performance data will be returned in this sample. Error code returned is in data DWORD 0, IOSB.Status is DWORD 1 and the IOSB.Information is DWORD 2. Error: (11/20/2012 08:44:35 AM) (Source: ESENT) (User: ) Description: svchost (1344) An attempt to open the file "C:\WINDOWS\system32\CatRoot2\(F750E6C3-38EE-11D1-85E5-00C04FC295EE)\catdb" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The open file operation will fail with error -1032 (0xfffffbf8). Error: (11/15/2012 05:33:50 PM) (Source: LoadPerf) (User: ) Description: The performance counter name string value in the registry is incorrectly formatted. The bogus string is 18846, the bogus index value is the first DWORD in Data section while the last valid index values are the second and third DWORD in Data section. Error: (11/15/2012 05:33:47 PM) (Source: LoadPerf) (User: ) Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The Error code is the first DWORD in Data section. Error: (11/15/2012 05:33:47 PM) (Source: LoadPerf) (User: ) Description: The performance counter name string value in the registry is incorrectly formatted. The bogus string is 18846, the bogus index value is the first DWORD in Data section while the last valid index values are the second and third DWORD in Data section. Error: (11/04/2012 06:09:27 PM) (Source: MPSampleSubmission) (User: ) Description: EventType mptelemetry, P1 8024402c, P2 endsearch, P3 search, P4 1.1.1593.0, P5 mpsigdwn.dll, P6 1.1.1593.0, P7 windows defender, P8 NIL, P9 mptelemetry0, P10 mptelemetry1. Error: (11/04/2012 05:34:03 PM) (Source: MPSampleSubmission) (User: ) Description: EventType mptelemetry, P1 8024402c, P2 endsearch, P3 search, P4 1.1.1593.0, P5 mpsigdwn.dll, P6 1.1.1593.0, P7 windows defender, P8 NIL, P9 mptelemetry0, P10 mptelemetry1. System errors: ============= Error: (01/13/2013 08:37:24 AM) (Source: Print) (User: NT AUTHORITY) Description: Sharing printer failed + 1722, Printer PageManager PDF Writer share name Printer2. Error: (01/12/2013 07:44:35 PM) (Source: Service Control Manager) (User: ) Description: The Application Management service terminated with the following error: %%2 Error: (01/12/2013 07:44:35 PM) (Source: Service Control Manager) (User: ) Description: The Application Management service terminated with the following error: %%2 Error: (01/12/2013 07:44:35 PM) (Source: Service Control Manager) (User: ) Description: The Application Management service terminated with the following error: %%2 Error: (01/12/2013 07:44:35 PM) (Source: Service Control Manager) (User: ) Description: The Application Management service terminated with the following error: %%2 Error: (01/12/2013 07:44:34 PM) (Source: Service Control Manager) (User: ) Description: The Application Management service terminated with the following error: %%2 Error: (01/12/2013 07:44:34 PM) (Source: Service Control Manager) (User: ) Description: The Application Management service terminated with the following error: %%2 Error: (01/12/2013 07:44:34 PM) (Source: Service Control Manager) (User: ) Description: The Application Management service terminated with the following error: %%2 Error: (01/12/2013 07:44:34 PM) (Source: Service Control Manager) (User: ) Description: The Application Management service terminated with the following error: %%2 Error: (01/12/2013 07:44:34 PM) (Source: Service Control Manager) (User: ) Description: The Application Management service terminated with the following error: %%2 Microsoft Office Sessions: ========================= =========================== Installed Programs ============================ 7-Zip 4.65 Adobe Acrobat 7.0 Professional (Version: 7.1.0) Adobe Acrobat 7.0.9 Professional (Version: 7.0.9) Adobe Flash Player 10 ActiveX (Version: 10.0.45.2) Adobe Flash Player 11 Plugin (Version: 11.5.502.146) Adobe Reader 9.5.2 (Version: 9.5.2) Advanced SystemCare 6 (Version: 6.0) Apple Application Support (Version: 2.3.2) Apple Mobile Device Support (Version: 6.0.1.3) Apple Software Update (Version: 2.1.3.127) ArcSoft PhotoImpression 5 AstroViewer 3.1.5 Audacity 1.2.6 Autostar Suite Autostar Suite Astronomers Edition Avira Free Antivirus (Version: 12.1.9.1236) Blackhawk Striker 2 (Version: WT010647) Blasterball 2 Revolution (Version: WT010648) Bonjour (Version: 3.0.0.10) Broadcom 802.11 Network Adapter (Version: 4.10.47.0) Browser Address Error Redirector Browser MOUSE CCleaner (Version: 2.29) Critical Update for Windows Media Player 11 (KB959772) DiMAGE Viewer DVD Solution EPSON Attach To Email (Version: 1.01.0000) EPSON Perfection V100 Photo Scanner Driver Update EPSON Perfection V100P User's Guide EPSON Printer Software EPSON Scan Eraser Eraser (Version: 5.84) ESET Online Scanner v3 EZ Vinyl Converter 2.0.0 by MixMeister Garmin City Navigator North America NT 2010.20 (Version: 13.20.0.0) Garmin Communicator Plugin (Version: 2.8.3) Garmin USB Drivers (Version: 2.3.0.0) Gateway Game Console Google Chrome (Version: 23.0.1271.97) Google Toolbar for Internet Explorer Google Update Helper (Version: 1.3.21.123) GoToAssist Corporate (Version: 9.0.0.570) gtw_logo High Definition Audio Driver Package - KB888111 (Version: 20040219.000000) ImgBurn (Version: 2.5.0.0) Intel Matrix Storage Manager Intel(R) Graphics Media Accelerator Driver (Version: 6.14.10.4543) IrfanView (remove only) iTunes (Version: 11.0.1.12) Japanese Fonts Support For Adobe Reader 9 (Version: 9.0.0) Lexmark 8300 Series Malwarebytes Anti-Malware version 1.70.0.1100 (Version: 1.70.0.1100) Maxtor Backup (Version: 1.00.0040) Maxtor Encryption (Version: 1.01.0040) Maxtor OneTouch III (Version: 3.02.0040) McAfee Security Scan Plus (Version: 2.1.121.2) Microsoft .NET Framework 1.1 (Version: 1.1.4322) Microsoft .NET Framework 1.1 Security Update (KB2698023) Microsoft .NET Framework 1.1 Security Update (KB2742597) Microsoft .NET Framework 1.1 Security Update (KB979906) Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729) Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729) Microsoft .NET Framework 3.5 SP1 Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729) Microsoft Application Error Reporting (Version: 12.0.6012.5000) Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1) Microsoft IntelliPoint 7.1 (Version: 7.10.344.0) Microsoft Internationalized Domain Names Mitigation APIs Microsoft Kernel-Mode Driver Framework Feature Pack 1.5 Microsoft National Language Support Downlevel APIs Microsoft Outlook 2002 (Version: 10.0.6626.0) Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office programs (Version: 12.0.4518.1014) Microsoft Text-to-Speech Engine 4.0 (English) Microsoft User-Mode Driver Framework Feature Pack 1.0 Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219) Microsoft Works (Version: 08.05.0818) Motorola SM56 Speakerphone Modem Mozilla Firefox 18.0 (x86 en-US) (Version: 18.0) Mozilla Maintenance Service (Version: 18.0) Mozilla Thunderbird (2.0.0.24) (Version: 2.0.0.24 (en-US)) MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0) MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0) MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0) MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0) Napster (Version: 3.0.3.7) Napster Burn Engine (Version: 2.5.0000) OpenOffice.org 3.3 (Version: 3.3.9567) Palm (Version: 4.1.0420) Pdf995 (installed by TaxCut) PdfEdit995 (installed by TaxCut) Penguins! (Version: WT010651) Polar Bowler (Version: WT010660) Polar Golfer (Version: WT010661) Power2Go 4.0 PowerDVD Presto! Forms 3.50.01 Presto! PageManager 7.12.02 Print to Fax (Version: 1.00) QuickTime (Version: 7.73.80.64) RealPlayer Basic Recover My Photos (Version: 3.6.1.60) Recovery Software Suite Gateway (Version: 1.00.0000) Registry Mechanic 6.0 (Version: 6.0) SCRABBLE (Version: WT010654) SigmaTel Audio (Version: 5.10.4803.0) Spelling Dictionaries Support For Adobe Reader 9 (Version: 9.0.0) Spybot - Search & Destroy (Version: 1.6.2) SUPERAntiSpyware (Version: 5.6.1012) Synaptics Pointing Device Driver (Version: 7.12.3.0) TaxACT 2008 TaxACT 2009 TaxACT 2010 TaxACT 2011 - 1040 Edition TaxCut Premium 2007 (Version: 07.03.0000) Texas Instruments PCIxx21/x515/xx12 drivers. (Version: 1.15.0000) TIPCI (Version: 1.15.0000) Tradewinds (Version: WT010655) Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1) Update for Windows Internet Explorer 8 (KB968220) (Version: 1) Update for Windows Internet Explorer 8 (KB976662) (Version: 1) Update for Windows Internet Explorer 8 (KB976749) (Version: 1) Update for Windows Internet Explorer 8 (KB980182) (Version: 1) Update for Windows XP (KB2141007) (Version: 1) Update for Windows XP (KB2345886) (Version: 1) Update for Windows XP (KB2467659) (Version: 1) Update for Windows XP (KB2541763) (Version: 1) Update for Windows XP (KB2616676-v2) (Version: 2) Update for Windows XP (KB2616676) (Version: 1) Update for Windows XP (KB2641690) (Version: 1) Update for Windows XP (KB2661254-v2) (Version: 2) Update for Windows XP (KB2718704) (Version: 1) Update for Windows XP (KB2736233) (Version: 1) Update for Windows XP (KB2749655) (Version: 1) Update for Windows XP (KB951072-v2) (Version: 2) Update for Windows XP (KB951978) (Version: 1) Update for Windows XP (KB955759) (Version: 1) Update for Windows XP (KB955839) (Version: 1) Update for Windows XP (KB967715) (Version: 1) Update for Windows XP (KB968389) (Version: 1) Update for Windows XP (KB971029) (Version: 1) Update for Windows XP (KB971737) (Version: 1) Update for Windows XP (KB973687) (Version: 1) Update for Windows XP (KB973815) (Version: 1) ViewMate Desktop Mouse CC2201 Uninstaller Viewpoint Media Player Virtual Account Numbers (Version: 1.0.0.9) Virtual Account Numbers (Version: 3.7.11.0) Virtual Moon Atlas WebFldrs XP (Version: 9.50.7523) Windows Backup Utility (Version: 5.1) Windows Defender (Version: 1.1.1593.21) Windows Driver Package - Garmin (grmnusb) GARMIN Devices (06/03/2009 2.3.0.0) (Version: 06/03/2009 2.3.0.0) Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0017.0) Windows Genuine Advantage Validation Tool (KB892130) Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2) Windows Internet Explorer 7 (Version: 20061107.210142) Windows Internet Explorer 8 (Version: 20090308.140743) Windows Media Format 11 runtime Windows XP Service Pack 3 (Version: 20080414.031525) Yahoo! Install Manager Yahoo! Toolbar ========================= Memory info: =================================== Percentage of memory in use: 76% Total physical RAM: 1014.11 MB Available physical RAM: 240.46 MB Total Pagefile: 1915.69 MB Available Pagefile: 758.2 MB Total Virtual: 2047.88 MB Available Virtual: 1994.31 MB ========================= Partitions: ===================================== 1 Drive c: () (Fixed) (Total:67.68 GB) (Free:24.96 GB) NTFS 2 Drive d: (RECOVERY) (Fixed) (Total:6.83 GB) (Free:4.77 GB) FAT32 ========================= Users: ======================================== User accounts for \\JERRYGATEWAY Administrator ASPNET Guest HelpAssistant Owner SUPPORT_388945a0 **** End of log ****

Laptop is a Dell Latitude (C-Series). I've always hooked up a mouse... could never work those little pad areas well enough. Has separate "floppy-disk module as external device"... cable to connect. Only has ONE USB port... before it went into extreme SSLLOOWW mode, usde a gizmo that turned one port into 4-5. Has a little cord (about 4" long) marked composite TV-out adapter cable. I have CD reinstall disks for MS Windows XP Professional (including service pack 1a and 2). Has a CD drive, but that doesn't show up when I go to "my computer", but I used it to initially install XP?? And a spare battery pack that has just been sitting in the carrying bag for... since purchased? This computer was loaned/given to me by someone who had purchased a new one... but I was told I could do whatever I wanted with it. When I go to "my computer" and click properties for C, shows 18.6 GB capacity, 7.18 GB used & 11.4 GB free. This is a little odd?? Last time it was hooked up to DSL, showed 80-90% or more used... would get frequent low memory warnings... would have to do a disk cleanup that would briefly and ever so slightly improve speed. Went to control panel and checked to see what programs are on C... 18 different items. Most say "rarely" used, 4 say "frequently" used, but 2 of those I KNOW I don't use?? Rough extimate is almost 800 MB... could list, if that would help. Under system properties: ...system: MS WIndows XP Professional v 2002, service pack 2. ...registered to: my name and 20 letters/numbers. ...computer: Intel Pentium, 1.00GHz, 256 MB Ram. Took it in to Staples with a coupon for a free check-up. Fully expected them to tell me it was gravely ill with some virus... they didn't. I KNEW it didn't have a virus. Said it was pretty much out of memory. Guy tried to find something but nothing matched where it would have to go. Said because computer was "older technology", additinal memory would be difficult to find and expensive... advised not to waste my money and plan for a new computer when possible. Had Spyware Doctor with Anti-virus v 8.0... recommended by former co-worker a few years ago. Over time, it would catch occasional minor infections and fix right away. WOuld be encouraged to BUY something... Registry Mechanic "Optimizer" to get rid of registry errors. Have NO idea what that means, but wasn't something that seemed to make much difference, and I wasn't willing to spend any more money. OK... getting long-winded, so I'll stop. If any of my gibberish makes sense, and anyone has any advise for thie "dummy"... I will be very grateful!

Thanks so much you guys! Here's the Logfile: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 2:10:17 AM, on 9/8/2009 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v8.00 (8.00.6001.18702) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\LEXBCES.EXE C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\LEXPPS.EXE C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe C:\Program Files\McAfee\MPF\MPFSrv.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\McAfee.com\Agent\mcagent.exe C:\Program Files\Common Files\AOL\1242353284\ee\AOLSoftware.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\PROGRA~1\MESSEN~1\msmsgs.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe C:\SLIDESHW\Snsicon.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Common Files\AOL\1242353284\ee\AOLDesktop.exe C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe C:\Program Files\Java\jre6\bin\jucheck.exe C:\Program Files\RegCure\regcure.exe C:\Program Files\Common Files\AOL\Topspeed\3.0\aoltpsd3.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.yahoo.com/ext/gw/home.html R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.yahoo.com/ext/gw/home.html R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local O2 - BHO: Adobe PDF Reader Link Helper - (06849E9F-C8D7-4D59-B87D-784B7D6BE0B3) - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: Spybot-S&D IE Protection - (53707962-6F74-2D53-2644-206D7942484F) - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: scriptproxy - (7DB2D5A0-7241-4E79-B68D-6309F01C5231) - C:\Program Files\McAfee\VirusScan\scriptsn.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - (DBC80044-A445-435b-BC74-9C25C1C588A9) - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: JQSIEStartDetectorImpl - (E7E6F031-17CE-4C07-BC86-EABFE594F69C) - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O4 - HKLM\..\Run: [SystemTray] SysTray.Exe O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe O4 - HKLM\..\Run: [GWMDMpi] C:\WINDOWS\GWMDMpi.exe O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1242353284\ee\AOLSoftware.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe" O4 - HKCU\..\Run: [MSMSGS] "C:\PROGRA~1\MESSEN~1\msmsgs.exe" /background O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe O4 - Startup: Snsicon.lnk = C:\SLIDESHW\Snsicon.exe O4 - Startup: PowerReg SchedulerV2.exe O4 - Startup: AOL Desktop.lnk = C:\Program Files\Common Files\AOL\Launch\aollaunch.exe O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\SYSTEM32\E_SRCV02.EXE O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM O9 - Extra button: Encarta Encyclopedia - (2FDEF853-0759-11D4-A92E-006097DBED37) - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM O9 - Extra 'Tools' menuitem: Encarta Encyclopedia - (2FDEF853-0759-11D4-A92E-006097DBED37) - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM O9 - Extra button: Define - (5DA9DE80-097A-11D4-A92E-006097DBED37) - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM O9 - Extra 'Tools' menuitem: Define - (5DA9DE80-097A-11D4-A92E-006097DBED37) - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM O9 - Extra button: Real.com - (CD67F990-D8E9-11d2-98FE-00C0F0318AFE) - C:\WINDOWS\system32\Shdocvw.dll O9 - Extra button: (no name) - (DFB852A3-47F8-48C4-A200-58CAB36FD2A2) - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - (DFB852A3-47F8-48C4-A200-58CAB36FD2A2) - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra button: (no name) - (e2e2dd38-d088-4134-82b7-f2ba38496583) - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - (e2e2dd38-d088-4134-82b7-f2ba38496583) - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - (FB5F1910-F110-11d2-BB9E-00C04F795683) - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - (FB5F1910-F110-11d2-BB9E-00C04F795683) - C:\Program Files\Messenger\msmsgs.exe O12 - Plugin for .hpb: C:\PROGRA~1\INTERN~1\PLUGINS\nphpipb.dll O15 - Trusted Zone: www.fargolibrary.org O15 - Trusted Zone: www.tgt401k.com O16 - DPF: (02BF25D5-8C17-4B23-BC80-D3488ABDDC6B) (QuickTime Object) - http://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab O16 - DPF: (0C92900E-4D5A-4F04-ACC9-729E1767BBAE) (Image Uploader Control) - http://www.ritzpix.com/NET/Uploader/LPUploader45.cab O16 - DPF: (11260943-421B-11D0-8EAC-0000C07D88CF) (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab O16 - DPF: (17492023-C23A-453E-A040-C7C580BBF700) (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409 O16 - DPF: (49232000-16E4-426C-A231-62846947304B) (SysData Class) - https://wimpro.cce.hp.com/ChatEntry/downloads/sysinfo.cab O16 - DPF: (4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B) - http://aolcc.aol.com/computercheckup/qdiagcc.cab O16 - DPF: (6414512B-B978-451D-A0D8-FCFDF33E833C) (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1120199057495 O16 - DPF: (73ECB3AA-4717-450C-A2AB-D00DAD9EE203) (GMNRev Class) - http://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection.cab O16 - DPF: (D27CDB6E-AE6D-11CF-96B8-444553540000) (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab O16 - DPF: (E2883E8F-472F-4FB0-9522-AC9BF37916A7) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe (file missing) O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe O23 - Service: PictureTaker - LANovation - C:\WINDOWS\System32\PCTKRNT.SYS -- End of file - 9971 bytes I wouldn't doubt if this problem was somehow tied-into a Lexmark printer we don't use anymore. It was creating registry "errors" that my Registry-Mechanic program kept finding. Faron

Just a quick update to anyone who may (or may not!) be interested in my original problem... After literally weeks of frustrating searches, futile attempts and dead-ends, I wiped Outlook Express from my computer and downloaded Thunderbird...it's a real gem! I did lose my old address book (but luckily I had a replica within Hotmail), but DID keep all sent/deleted/saved messages...can easily rebuild address book as people email me...messages to my old OE address still arrive at new Thunderbird one, so I'm a very happy chappy! Regards to all, Shax