Also funny to see that you created an account to respond to my experience with Bain. As an electrician you are setting up the wiring for these tubs and are likely not familiar with product performance and warranty support. Consumers need to remember that this is a Canadian company based in Quebec so you're dealing with international risks. They do not have a Better Business Bureau or attorney general to deal with to get help -- my product died in the warranty period and they refused to assist. This is a small privately held company based in Canada -- best to buy from companies based in the USA with a manufacturer that stands behind their product. Buyer beware!

Bottom line here is that if you have an issue, don't expect any after sales support.

Thank you everyone for your feedback. We have decided to do large shower and separate toilet, only because it works best for our space. Once the walls were out it felt like we were trying to force something that was not meant to be. I did a ton of research on BainUltra and I am sad that I will not be able to have one in my home. 99.9% of the feedback I have read has been complimentary to both the product and the company. rtwill- I am sorry that your experience was bad. I know how disappointing that would be after going through a process such as a renovation and having an outcome be less than satisfactory. Happy Holidays everyone. Thanks for all of the feedback!

Bain Ultra does not care about their customers. My issue is still not resolved and the company would not honor their warranty.

That's beautiful Elizabeth! What is the make and model number so I can look it up. I am just starting my research into freestanding bathtubs for our remodel.

If you do not use a tub regularly, it's best NOT to get one that is jetted (whether Bain or other). After much research, I now understand that a jetted or air tub has to be used regularly so that the bacteria in water in the jets is controlled by regular drying out. Otherwise you get the dreaded black flakes in your bath (just google: Why are there black flakes in the water in my jetted tub?). We are now looking into ways of plugging up all the tiny holes in our beautiful Bain (which is probably going to mean refinishing it), so that we can take a bath whenever we feel like it, even if it has been three months since the last bath.

My question to you, somewhat in regards to the lights and room lights off, do you not find it so loud that it kind of ruins the relaxation part?

l w did you find a way to plug in all the tiny holes??

Yes, we did!

For owners who want to get rid of the jets in their bain-ultra bath because they do not use the bath often and do not want to clean the bath by that lengthy method whenever they do use it:

Buy PUSH IN PLUGS, size 1/8 of an inch, from NON-FERROUS FASTENER INC in Chino, California. Buy enough of them to plug into each hole in your bath - we bought 60 and still have extras.

Buy KWIK SEAL ULTRA Advanced Siliconized Sealant by DAP. or something similar.

Put some sealant in each hole, then press the plug in firmly, then add more sealant to be sure the plug is covered. Clean and smooth around the plug.

Repeat for each hole. Allow to dry thoroughly.

Remember to disconnect wiring or block controls.

Bath can now be enjoyed.

LW

I have dealt, as all of have, with many companies. I've also installed and built a LOT of complicated things - for many years. Bain was one of the worst companies I've done business with. I intended to install a Bain tub in a modern house with concrete floors and concrete walls. A extremely experienced master plumber and master electrician both evaluated all Bain's material (as did I - extensively) for rough in with the pumps and related located and roughed too. We spend a lot of time figuring it out as there is no second chance, so we left nothing to chance. When the tub came it was discovered there were multiple problems. Bain was called and they insisted the tub could be installed. They also insisted the instruction material we needed was on their website. It wasn't. We all had downloaded everything (I checked again) and the whole instruction manual was missing having been replaced for a very abbreviated version. The bottom line was that electrically the tub wire was not rated for conduit. It's actually impossible for the tub to be installed in concrete - it cannot be done. The tub also needed more conduit then was specified and we had already put in an extra conduit just in case. We went round and round with Bain and round and round with the electrical inspector. In the end, after spending thousands, meetings, and a huge amount of frustration, the tub was returned. The distributor took it back, but Bain refused a refund because they were two days out from the return period. Unbelievable. And after trying to work with them for two months or even longer. This was no one's fault but Bain's. I found Bain to be absolute lairs in several ways - the instructions material missing on their web site, the fact they said the tub could be installed in concrete (the code is really clear that unrated wire cannot go in conduit - period), and their own information about their product. It's extremely difficult to understand how a company could spend the money to get a product UL listed and not understand the limits of that listing. There is a serious technical disconnect within Bain. Why would their literature not say, "This tub cannot be installed on a concrete slab"? Further, a good company, a quality company, would change all of their material to reflect what they learned - nope, Bain hasn't. That's telling...

Bain is horrendous. Buy American.

My issue wasn't with how the tub looks - my issue is they don't honor warranty claims and there is nothing you can do about it with consumer protection laws with them being in a different country.

I registered for the warranty online and immediately received a personal email with terms and conditions and numbers to call if I had a problem. They provide warranty to soaking baths bought through their approved distributor list. Their warranty states: " Your Bain Ultra soaking bath is covered by the best warranty in the industry. Bain Ultra guarantees the acrylic and motor turbine of your bath for a twenty (20) year period from the original purchase date against defects in materials and workmanship" Yes, they are in a different (first world) country, but it is a long standing business and the company has a good reputation (outside of this thread) Most speak very highly of Bain Ultra. Clearly you are not happy with them and follow threads carefully for anyone speaking well of them. I'm sorry you had such a difficult time. For others: Here is the full warranty: Bain Ultra Limited Warranty

As we hope and long to Make America Civil again, I'm writing to thank you, Patricia, for your courteous, patient, and carefully phrased comment.

I had nothing but problems with my BainUltra jet tub. My tub would turn on randomly throughout the night, so I would be in bed and hear air rushing from the tub in the middle of the night. Within a year of installation the lights on the keypad stopped functioning. Tried getting a replacement part and they would not honor the warranty. Just because you register for a warranty on their website it doesn't meet they will follow the terms and conditions. If you have an issue with a US company you can take them to court or have the state attorney general fix your issue. Unfortunately across borders you'll just be out of luck.

rtwill, there is something very fishy about your answers and your years of obsession with Bain Ultra. My guess is you work for the competition.

I'm just a pissed off consumer and they were complete jerks. Clearly they don't even care about my feedback or they would have tried to make it right. Would be happy if you or anyone else could step in to mediate with them to get my issue fixed.

Rtwill, it’s been at least ten years. Get over it.

Posted from my MUCH LOVED Bain Ultra bath tub. It was here when we bought the place and I would have NEVER shelled out the cash for one of these things - but now, after living with it for 3.5 years? I use it at least four times a week (usually more) and will invest in another if we ever move or remodel. This thing brings me peace.

We just got the Amma tub a few weeks ago. Fantastic for my bad back and post exercise. Only problem is we have kicked the stopper by accident and lost the water. Looking for a solution

I have the Bain Ultra Evanescence. I waited 8 months for the delivery and installation and I'm honestly disappointed in the tub. As the previous posters have mentioned, the jets at any level above 10% are just too powerful and uncomfortable. The "Geysair" is a joke and not worth it at all. It does not 'warm' the air and you are getting cold air blown into your tub. Even the 'heated' back rest is not very heated. It uses hot water to 'warm' the back of the tub, but the massage jets have to be on (it won't just warm the tub back alone). You can feel a very modest 'warm' back, but it is hardly noticeable. I have the Chromatherapy option and will admit that I do like the changing colors.

We were ready to buy a Bain Ultra tub but the plumbing supply store saleswoman told me they've had alot of problems with them in the past year or two. Parts breaking after only a few months, etc. Bain has all the features I want in the size I want (60x42) but the last thing I need is a tub with problems after a few months. My old jetted tub, ugly as it is - the 80's fake plastic burgandy marble - that motor has only needed 1 repair in 30 years. Seems like nothing is made like it used to be. I'm also considering Jacuzzi, which is a similar price point, and Kohler. Not alot of companies make a 42" wide air tub in combo with a 60" length with an air tub. Any recommendations, let me know. Tub shopping reminds me of appliance shopping - as one appliance salesman told me - buy what you like with the features you want and don't worry much about brand - because none of them are made like they used to be and all will have problems sooner or later. Yikes.

I’m not very happy with my Bain Ultra- Mainly the incline of the back rest. It’s impossible to lie comfortably back. I was considering the Origami because it looked like more of a incline but the sales rep at Quality Bath said there wasn’t much of a difference. I now need to look into pillows which get mildewy. Super bummed, because this was the big splurge on my remodel.

Thanks for letting me know. I ended up ordering a Jason. Saw one in a showroom, sat in it, it felt comfortable and it has grab bars inside; I'm hoping I like it.

We put Bain Ultra in our new home 12 years ago. Worked good for a couple of years then the control panel stopped working. We had to buy a new one because they would not make it good. Now the LED lights on the control panel don’t work and to replace it will be another $500.00. I would not recommend Bain Ultra to anyone!!

I had some of the same issues as others here with their tubs keypads and motors failing and the company not standing behind their warranty. Wish I saw this post earlier and didn’t buy from an international company.

i was convinced to use a Bain Ultra in our master bath remodel the tub arrived and even before removing it from the packaging it was clearly not well designed nor quality constructed.

Bain refused to take the tub back even though it was completely undisturbed and in the original packaging with the top of the box simply lifted off

the distributer said they would sell it to someone else and we would get our money back we will see

i would never consider working with this company based on this experience and clearly experiences after installaion have been much worse

I feel your pain. Bain products are the worst.

We were convinced to use a Bain Ultra in our master bath remodel but when the tub arrived it was a complete disapointment which was clear simply looking at how it was constructed without even removing it from the packaging. Bain would not take the tub in return even though it was still in the original packaging and undisturbed.

The distributer says he will resell it and return our money. We will see.

Based on this experience alone i would never consider working with this company.

Clearly the experiences are much worse after the installation. Thankfully i had the opportunity to inspect the tub before it was used.

Hi HU-248650120 - May I ask which tub you ended up going with and are you happy with it? I was just considering the Bain Ultra Opus for our primary suite and now I'm rethinking it but don't have a plan B. The slope of the back rest is important to me as I have a lot of lower back issues. Most of the tubs in showrooms here have aweful back support.

Hello, I know you didn't direct this to me. I was going to buy a BAIN until I read about some of the problems and the vendor I was going to buy from was less than honest. That's not a reflection on BAIN. I ended up with a Jason Model EM530 that I bought from a different vendor. I think the size is 60x30. I couldn't be happier with it. It has built in grab bars and a rounded back making it comfortable and easy to get in and out of. Another feature I liked that I didn't realize when I bought it was that you can adjust the bubbles from full strength to just a trickle.. The lights, which weren't important to me at the time I bought it are pretty cool. It self cleans, I use it about once a week; so far no problems. The rounded back is wonderful. Also it has a place to rest your arms when you're laying back in it. Really nice design. Mine looks like the pic except my built in grab bars are white, matching the tub. It was important to me to get grab bars that were built in the tub rather than an add on.

Hi Clubnev. THANK YOU so much for your quick reply. I appreciate it. However, I need a tub that is at least 66 / 67" long with a longer bathing well length (47 / 48") as my husband and kids are taller. It's the only tub in the house so I want to make sure everyone can use it. I really do appreciate your reply though and will see if your brand makes any in the length i'm looking for. I like the features that your tub offers - especially the self cleaning which is important if I had air jets.

I have the Bain de Ville alcove thermomasseur tub and it is the most uncomfortable thing ever. The purchasing experience was through Quality Bath and it was not great- I was never really sure what features I was getting and their communication about it was so vague. It does not keep the water warm like I had assumed it would. The incline is so steep there is no relaxing going on. Maybe some day I’ll have the means to replace it.

Oh my gosh. So sorry to hear that Bridget. That's why it's taking me SO long to buy a tub. Not many choices in my area and I'm hesitant to buy a tub I can't sit in first.

Pinkyson, Jason makes longer and wider tubs with the rounded back. I wanted one longer but I didn’t have the room ”Jason” is supposedly the brother of Jacuzzi. In the pic I sent, note how the back is rounded. I went to alot of showrooms and sat in alot of tubs before I settled on that one. Good luck and post what you finally decide on.

Hi Clubnev, I called a couple of retailers in my area that supposedly sells Jason but they all told me that Jason went out of business. I can't seem to find anyone that sells it here in my area. I'm going to look at Oceania now. I don't see much out there about them unfortunately - not sure if that's good or bad.

Interesting. Their website is still active. But things change all the time these days. I found looking for tubs similar to looking for appliances. Complaints about each brand everywhere. And plumbing supply houses push the product that gives them the biggest commission. They all have their “preferred brands”.

I took a chance with Jason but that was the only company that fit my criteria besides Bain. I wanted a more well known brand like Koehler. I was ready to buy Bain until the retailer was dishonest. Not with Bain but with my other plumbing orders.

Good luck. It’s a chore!

I am in search for a freestanding tub that has a wide basin bottom. I was hoping the bainultra nokori was the answer but the reviews here are not great. Anyone find one they love?

Hi Lauren, BainUltra was what I thought I was getting as well but I'm looking elsewhere now based on reviews (and the fact that their customer service is atrocious). I can't get them to call at all or answer emails at all. If I find something, I'll let you know as I am also looking for a wide basin bottom, long basin length but ergonomic as well. What length tub are you looking for? Also are you ok with acrylic or are you searching for something like a resin/composite/stone? Good luck with your search.

I have sat in every tub in my city just swear. Bain is by far most comfortable in a normal price range. I have found a $14,000 tub i really like love 😂😂. Im looking for 67”. Try the signature hardware inoma. I didnt like it bc it was too long :), so you may like it

Thanks Lauren. I'm actually looking at a 67" tub as well but just need the interior basin length to be around 47"+. If you want, you can email me directly so I can let you know what I come up during my search. I don't want to bother everyone on this post with a notification every time we make a comment :) FYI - I have also sat in every tub in my city lol and most are not comfortable. I do understand where you are coming from though as it is quite and investment and it's not something we will readily change out.