SHOP PRODUCTS
Houzz Logo Print
carol23_gw

Microsoft Works 2006 closing/ error

carol23_gw
17 years ago

I'm posting on behalf of my sister. This problem occurs on a new Dell computer. She has spoken with Dell then Microsoft which first suggested it was a printer driver problem. It was not. Her next attempt to speak with Microsoft assigned her a new number , then cut her off after 10 minutes. No document will open.

Any thoughts as to what could be the problem?

Thanks for your advice.

Here's the error message :

Microsoft Works Suite 2006

Cannot open documents. Get message "Microsoft Works 8 has encountered a problem and needs to close. We are sorry for the inconvenience...."

Error report contains the following:

Error signature

AppName:wksss.exe AppVer:8.5818.0 ModName:wksssdb.dll

ModVer:8.5.818.0 Offset: 0003bf71

Drivers are all up to date, no virus or spyware found.

Comments (2)