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Can connect to wireless but not internet

13 years ago

I had to buy a new router . Since then my laptop with Windows Vista will not allow me to get the internet unless I am hooked up directly to router. It use to work before and I have no trouble with my other laptop. When I unplug it from the router- it shows strong wireless connection but no internet. I have tried to do the diagnos problem from window help but it can't get it to work. I have tried shutting off and restarting- still doesn't help.

I am not very computer literate so any simple advise I would like to try. Thank you

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Comments (3)

ravencajun Zone 8b TX
13 years ago
when you set up the new wireless I bet it gave a new pass code for your wireless network have you tried entering that new pass code into your laptop for it to connect?

the other thing I would try is to power down your modem, router and laptop/pc's wait about 5 mins then power up in this order, power on to modem let it get fully lit up then power up the router let it get fully let up and ready, then power up your laptop/pc's
zep516
13 years ago
Good information from raven and here's more to think about.

Hi sportsman12,

There could be a lot of things going on, sounds like it's limited to that computer though, since the other one connects. We should be trying 2 browsers too to see if it's browser related. Have you tried 2 different browsers Internet Explorer and another one like Firefox.

Sometimes an Anti Virus or Firewall can cause issues, since that is a new router your firewall may not like it just yet.

Restart the computer now keep hitting the F8 key. The computer should boot to the Windows Advanced Options Menu. Once you get there Black screen with white letters, use the arrow keys to select Safe Mode With Networking hit enter now try again to connect to www.Google.com. See if it connects there. This mode runs without Anti Virus and firewall that's why we want to try it. Don't surf in this mode if it does connect here.

Some laptops have a wireless switch on them. Does yours?

There are 2 small computer Icons down by the clock, right click them and notice the options available in case you have not done that yet. Note any errors.

Next we can look in the Device Manger for errors, and or reinstall the Wireless adapter and flush the DNS as that's what appears to be going on. Since you see a strong connection and unable to connect that points to a DNS issue and it's just a matter of flushing it and renewing it. We can get to that if needed.
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Pooh Bear
13 years ago
You have two laptops. One can connect no problems.
The other one can see the available network but can't connect.

Make certain the security settings are the same for both laptops.
Do the encryption keys match? Everything else match?

If you check that and it still doesn't connect, turn off
all of the wireless security measures. Then see if you can
connect. If you can, then start turning security back on.
I have a feeling the problem lies in the laptop security settings.

Pooh Bear

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