no no you do not clean anything with hijack this you must go to the landzdown forum that was listed and start a thread there in the hijackthis area then post your results from hijack this there in your post, also tell them everything you have done they will come and help you with step by step directions, the hijackthis produces a log file that is what you need to post there for them to review so they know what steps to take, the team there is one of the best on the net so be assured they will help you but it takes time it is not a one deal cure all it is a step by step proceedure. Just tell Corrine that I and Zep sent you there and you can also link back to this thread here so they can see this info. There have been many with that infection recently and they are able to be cleaned. go here register at the forum and post your thread in this area HijackThis Logs

Thank you all for your help. I figured some things out last night before I upgraded to Win 8.1 - that download took hours to complete To get the verification code I needed to sign into my Sympatico account and I could not do it using my iPod. I had the right password and user name but I could not log on. I called Bell this morning at 7 am and was on the phone with them for more than 2 hours. They couldn't figure out what was wrong with my email because they had a hard time signing in too. After 2 hours they reset my password to the same one and after I hung up I still could not access my email. I finally had to call a friend to log in and get the Windows verification code for me so I could complete the installation. I switched to IE instead of using Mozilla. My laptop was always dimming after 5 minutes so I found the way to reset that. I will get rid of the trial McAfee. I will also download Malewarebytes and CC Cleaner which I used on my other laptop. haha I think I will buy that Dummies book for Windows One other question I use a wireless mouse to play FB games but I am finding it lagging, is there any way I can speed it up to move quicker. Also I have a WIFI Pixma Cannon Printer, this computer does not have CD reader so I can't download the dsiks. I should be able to still use the printer by plugging the printer into my USB port? Thank you again Anne

Ravencajun, Last night I did another scan, It was very slow. I use Charter's High speed internet Security Suiet. It comes with my internet service. This trojan is not listed in their definitions. To be honest I have run into it previously and thought if they didn't do anything with it, it must not be serious. It was the email that allerted me to a possible connection. I also get some notices that say something that is acting as a server wants access. I always click deny! The following is the report after last night's scan. I really apperciate your concern and helpfulness! _________________________________________ Scanning Report 25 August 2009 20:30:53 - 21:55:14 Computer name: D2JGNZB1 Scanning type: Scan target Target: C:\ -------------------------------------------------------------------------------- Result No malware found -------------------------------------------------------------------------------- Riskware found Downloader.Win32.Agent.q (Riskware) C:\14B5.tmp -------------------------------------------------------------------------------- Statistics Scanned: Files: 132306 Not scanned: 21 Result: Viruses: 0 Spyware: 0 Suspicious items: 0 Riskware: 1 Actions: Disinfected: 0 Renamed: 0 Deleted: 0 Quarantined: 0 Failed: 0 Boot Sectors: Scanned: 2 Infected: 0 Suspicious items: 0 Disinfected: 0 Files not scanned: Cannot open file (click here for more info) C:\PAGEFILE.SYS Cannot open file (click here for more info) C:\WINDOWS\TEMP\AVP427.TMP Cannot open file (click here for more info) C:\WINDOWS\TEMP\AVP428.TMP Cannot open file (click here for more info) C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT Cannot open file (click here for more info) C:\WINDOWS\SYSTEM32\CONFIG\SAM.LOG Cannot open file (click here for more info) C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT.LOG Cannot open file (click here for more info) C:\WINDOWS\SYSTEM32\CONFIG\SAM Cannot open file (click here for more info) C:\WINDOWS\SYSTEM32\CONFIG\SECURITY Cannot open file (click here for more info) C:\WINDOWS\SYSTEM32\CONFIG\SECURITY.LOG Cannot open file (click here for more info) C:\WINDOWS\SYSTEM32\CONFIG\SOFTWARE Cannot open file (click here for more info) C:\WINDOWS\SYSTEM32\CONFIG\SOFTWARE.LOG Cannot open file (click here for more info) C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM Cannot open file (click here for more info) C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM.LOG Scanning of C:\WINDOWS\Installer\149cc.msp\stream 574 was aborted [F-Secure AVP] Scanning of C:\Program Files\Charter High-Speed Security Suite\FSAUA\content\70Software_PSC800\34\program\inst\fsma_7.80-127260.windows.fip\fsma\x86-windows\ILAUNCHR.EXE was aborted [F-Secure AVP] Scanning of C:\i386\DRIVER.CAB was aborted [F-Secure AVP] Cannot open a file in archive C:\DOCUMENTS AND SETTINGS\JUDITH HOESCHEN\LOCAL SETTINGS\APPLICATION DATA\IDENTITIES\(4E3254D7-522A-412A-9296-3F4767B3A2CB)\MICROSOFT\OUTLOOK EXPRESS\ANGUSHIRE MEDOWS.DBX Cannot open a file in archive C:\DOCUMENTS AND SETTINGS\JUDITH HOESCHEN\LOCAL SETTINGS\APPLICATION DATA\IDENTITIES\(4E3254D7-522A-412A-9296-3F4767B3A2CB)\MICROSOFT\OUTLOOK EXPRESS\COMPUTER HELPS AND TIPS.DBX Cannot open a file in archive C:\DOCUMENTS AND SETTINGS\JUDITH HOESCHEN\LOCAL SETTINGS\APPLICATION DATA\IDENTITIES\(4E3254D7-522A-412A-9296-3F4767B3A2CB)\MICROSOFT\OUTLOOK EXPRESS\INBOX.DBX Cannot open a file in archive C:\DOCUMENTS AND SETTINGS\JUDITH HOESCHEN\LOCAL SETTINGS\APPLICATION DATA\IDENTITIES\(4E3254D7-522A-412A-9296-3F4767B3A2CB)\MICROSOFT\OUTLOOK EXPRESS\HAYJUDO50.DBX Cannot open a file in archive C:\DOCUMENTS AND SETTINGS\JUDITH HOESCHEN\LOCAL SETTINGS\APPLICATION DATA\IDENTITIES\(2C545ACC-8A17-4851-B0AB-238D63125F07)\MICROSOFT\OUTLOOK EXPRESS\INBOX.DBX -------------------------------------------------------------------------------- Options Definitions version: Viruses: 2009-08-25_08 Spyware: 2009-08-25_08 Scanning Engines: F-Secure AVP: 7.00.171, 2009-08-25 F-Secure Hydra: 4.00.9271, 2009-08-25 Scanning options: Scan all files Scan inside archives Actions: Viruses: Ask after scan Spyware: Ask after scan -------------------------------------------------------------------------------- Error information "Cannot open file" error occurred: The "Cannot open file" error message means that the scanner was unable to open a file and that this file was not scanned. You can normally ignore this error message as there are many reasons for this message that do not imply a security threat, including: The file was a system file. System files are protected by the operation system by design. You can ignore this message in this case. You do not have permission to read the file. To scan the file, log in with a user account with sufficient permissions (for example the computer's administrator account) and rescan. The file was in use by an application when the scan was performed. To scan this file, close all applications and rescan. -------------------------------------------------------------------------------- Copyright 1998-2008 Product support : Send virus sample to F-Secure

if you ever have a question about where to download any of the programs from you can always come ask here, my advice is always to try to get it directly from the manufacturers site or the mirror site they suggest. For AVAST here are some guides on how it should be set up for best results. avast! 4 Home Edition Adobe Acrobat (PDF) Document Adobe Acrobat (PDF) Document How to Install, Configure, and Use Avast Antivirus you can follow the directions in the pdf user manual to set up your AVAST to scan your pc anytime the screensaver is active which is very handy. zep is correct on the support forums normally we would suggest a full wipe clean and re-install if your pc has been breached in such a manner, but not using it for banking or online purchases is a good idea if you can not do that. I really would like for you to come over to another forum and let us help you run some additional programs to dig deeper in to your pc and get out any left over bits that could be lingering there. If you could please go here and register then post in this area, ask Corrine for help tell her I sent you, tell exactly what you have encountered in the past and what you have run, the team will then lead you step by step to make sure all is thoroughly clean. This is the next best thing to a re-install. HijackThis Logs