System Crash

16 years ago

I'm posting this from my laptop, just got it a little over a month ago, glad I have it.

The problem is with my desktop PC. It is a Dell XPS400 with 2(mg?) of ram. Windows XP Media SP3, IE8. It is about 3 1/2 yrs old. I still have about 6 months on my service contract. I am on high speed though my cable company. In fact, just yesterday I went from 5 to 10 (mg?)

I run Avast on it and just did a scan a few days ago using Malwarebytes and I think I ran Superantispyware also.

Last night I shut down by going into hibernation which I use most of the time. Got up this morning and turned on the computer, it was slow to bring up sites, so I closed my open windows and started to run CCleaner. I run CCleaner whenever I notice things are sluggish. I noticed CCleaner was being slow also, so I cancelled the scan. It cleaned out a few files however. I then decided to reboot.

OMG.....the BLUE SCREEN!

It says: stop: 0x0000007E

(oxcoooooo5, 0xF7BDC540, 0xF789E528, 0xF789E224)

iastor.sys Adrress F7BDC540 base at F7B0A00

Of course I have no idea as to what any of this means.

I cannot reboot...same blue screen

I tried to reboot in Safemode...can't get anywhere, I end up with the same blue screen. Tried the restore from safemode, networking, just safemode...can't get anywhere.

Help!!! I have no idea what to do. I do have all my system CD's....

BTW..when I got this laptop, I transferred all that I could from the desk top using the Belkin Easy Transfer Cable for Win7. So I have all my important files on this new computer too.

I've been on GW for years...but really would rather be posting on the Cooking Forum!!!

Thank you for any help you can give..

Nancy

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Comments (22)

zep516
16 years ago
http://support.microsoft.com/kb/330182

If it's a Dell see link:

Here is a link that might be useful: Dell
wizardnm
Original Author
16 years ago
It is a Dell and I did what it said.... the setting is changed but I still get the blue screen.

I tried to open again in safe networking...before it goes to the blue screen there is a screen that shows a bunch of drivers...

Nancy
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Here's my hijackthis file Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 1:22:25 PM, on 2/23/2010 Platform: Unknown Windows (WinNT 6.01.3504) MSIE: Internet Explorer v8.00 (8.00.7600.16385) Boot mode: Normal Running processes: C:\Program Files\Alwil Software\Avast5\AvastUI.exe C:\Program Files (x86)\Internet Explorer\iexplore.exe C:\Program Files (x86)\Internet Explorer\iexplore.exe C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = F2 - REG:system.ini: UserInit=userinit.exe O4 - HKLM\..\Run: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE') O13 - Gopher Prefix: O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing) O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing) O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing) O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing) O23 - Service: Remote Procedure Call (RPC) Net (rpcnet) - Absolute Software Corp. - C:\Windows\SysWOW64\rpcnet.exe O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing) O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing) O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing) O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing) O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing) O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing) O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing) O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing) O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing) -- End of file - 4949 bytes Nancy
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zep516
16 years ago
This is a known Dell issue. I would use the service contract you have.

FYI See link,it's just additional information.

This is the driver iastor.sys That is causing the issue.

Here is a link that might be useful: Information
wizardnm
Original Author
16 years ago
Thank you, Zep.

I will call Dell now. I will also report back.

Nancy
zep516
16 years ago
Yes please do, I would think it's a matter of up-dating the driver.
wizardnm
Original Author
16 years ago
Interesting response from Dell. The tech person I got said that this was his seventh call today with the same error. It seems to be connected to an automatic update from Windows.

Because I could not even boot in safe mode, I had to wipe the hardrive clean. My system is doing a complete new setup right now. Tech support is calling me back in about a hour to help finish.

Please don't laugh when I ask.... can all the files that I had transferred to my new laptop now be sent back to my desktop in some way???

Nancy
zep516
16 years ago
How did you send them to the laptop? Just reverse it.

When the desktop gets going you can transfer what ever files you want, by flash drive, cd, or external drive. If all the files are in one folder drag the folder over top of the flash drive. Then insert the flash drive into a USB slot on the desk top, Let us know if you need additional help moving the files back to the desk top.

All Windows updates have a KB#. Ask dell what the KB# is of the automatic update that is causing the issue. I'd be interested in there response.
owbist
16 years ago
Nancy while this may seem a nuisance it might be a blessing in disguise. After over 3 years of service there will be numerous oddities no doubt so a clean start is good. Plus you were smart enough to save all your data before any crisis appeared.

Reinstalling all the programs you had and getting them set up as you had them can be a nuisance but at least you will likely only load those you use now. The machine will seem so much faster too no doubt.

I noticed there was an update on the computers at the archives where I look after the computers. Hmm, perhaps I will get a call when they re-open on Friday.
wizardnm
Original Author
16 years ago
The windows update that caused my problem (according to Dell) was KB977165. From what the tech told me, the problem has only happened with computers running XP.

The tech is calling me back tomorrow to help finish my new install. I did try to transfer from the Win7 laptop to the old XP using the Easy Share Cable....no go. It wouldn't allow me to call the XP the new computer...

Another question.... as I set here, thinking about all this and all the time it's going to take, I'm wondering if I'll have to go thru all this again when I install Win7 on the computer that is now XP???? Would it be better to just go ahead and do that now?

Nancy
zep516
16 years ago
Are you sure the computer will run windows7? I mean it should but you may want to run the windows7 compatibility test. See link. And yeah transfer the files then.

How are you installing? With a New Windows 7 disk?

Here is a link that might be useful: windows7 compatibility test
azinoh
16 years ago
I have the exact same Dell XPS400 running XP SP3. I received KB977165 in an update yesterday. Have not noticed any problems so far. Should I be concerned?
zep516
16 years ago
All I know is this is the issue iastor.sys. It's clearly pointed out in the Stop error. It's a driver. What it has to do with a Windows update I am not sure yet.

It's also possible You may not have iastor.sys. driver installed.
azinoh
16 years ago
I have found 3 files named iastor.sys. All are the same size 852kb and have the same date-time stamp 6/17/2005 11:33 They are located in C:\i386, C:\Windows\system32\drivers, C:\drivers\storage\sata\onboard
zep516
16 years ago
Your mother board maybe slightly different, maybe the drives are slightly different rev level. Ram configurations different etc etc. I can't explain why one user has the error and the other does not even though the conditions appear to be somewhat the same....
dcarch7 d c f l a s h 7 @ y a h o o . c o m
16 years ago
With hard drives relatively inexpensive and USB port so easy to use, my backup strategy is to clone the hard drive.

This way anything happens you just replace you drive and you are immediately ready to go. You have all your files and you don't need to spend hours to re-load all your software and files.

dcarch
casi
16 years ago
Dcarch, do you mind explaining how you do that? Don't know if I'm at the knowledge level that would understand, but could you try?
zep516
16 years ago
casi,

Disk cloning uses a special software program such as Symantec's Norton Ghost to create an exact copy of one hard disk on a second drive. This does not involve copying files as such. Rather, the software creates an "image file" of the drive's contents which is then applied to a new hard drive, or stored elsewhere. See link provided.

Here is a link that might be useful: Disk cloning
zep516
16 years ago
casi,

Disk cloning uses a special software program such as Symantec's Norton Ghost to create an exact copy of one hard disk on a second drive. This does not involve copying files as such. Rather, the software creates an "image file" of the drive's contents which is then applied to a new hard drive, or stored elsewhere. See link provided.

Here is a link that might be useful: Disk cloning
casi
16 years ago
Thanks Zep, I figured it wasn't as easy as it sounded. Owbist had suggested that I hang on to my dead HP's hard drive. Didn't know if something like that would work for me.
dcarch7 d c f l a s h 7 @ y a h o o . c o m
16 years ago
Yes you can make an image of your hard drive and restore from your image to a working hard drive.

Actually, what I am talking about is to make (clone) an identical copy of your hard drive to another hard drive of the same capacity or larger thru your USB port. If your regular hard rive fails, you just replace ( un-plug ) with the cloned drive, and you are in business again right away.

dcarch
secsteve
16 years ago
I'm curious to know if anyone else has problems with KB977165 as azinoh asked. I received notice of updates but haven't installed them yet especially after reading about wizardnm's problem.

Thanks
zep516
16 years ago
Some folks are having issue, the update has been pulled as far as I know from Microsoft.

I would not install it.

Here is a link that might be useful: See thread

System Crash

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